This section helps you troubleshoot issues that might occur when using a non-default authentication method.
Issue: Sentinel displays the following error message:
The service may be disabled or an invalid request was made to an active service. Please contact your system administrator. (An invalid OAuth2 request was received.)
Fix: You need to correct one or more settings for the current authentication method. For detailed information, check the osp-sentinel-<date>.log file in the /var/opt/novell/sentinel/log/osp directory.
Issue: Sentinel displays the following error message:
Unrecognized interface. Invalid Host Header Name or Request URL Domain Name.
Fix: Ensure the FQDN is set properly. On the Sentinel server, update the /etc/hosts file with the following:
Sentinel_IP FQDN_Sentinel_server Hostname
Where:
Sentinel_IP is the IP address of the Sentinel server.
FQDN_Sentinel_server is the FQDN of the Sentinel server.
Hostname is the host name of the Sentinel server.
For example:
127.0.0.1 rbpm.mycompany.com rbpm
NOTE:You can use the $hostname command to verify whether the host name is correct.
For detailed information, check the osp-sentinel-<date>.log file in the /var/opt/novell/sentinel/log/osp directory.
Issue: Sentinel displays the following error message:
Integrated Windows Authentication is not properly configured in your environment. You will be redirected to the standard login page in 5 seconds.
Fix 1: Clear your browser cache and remove all cookies.
Fix 2: If Fix 1 does not work, ensure the Sentinel server time is synchronized with NTP, and then restart the Sentinel server.