6.3 Uninstalling on Windows

  1. Stop Apache Tomcat by one of the following methods:

    • Right-click the Tomcat icon in the System tray, then select Stop.

    • Run the catalina.bat script in the Tomcat_Home\bin directory.

      catalina stop

  2. (Optional) Save the XML Configuration file to another location for future use.

    For more information, see Backing Up Configuration Information in the Self Service Password Reset 4.4 Administration Guide.

  3. (Optional) Back up the local database if you stored the challenge-response information in it.

    1. In the Configuration Manager, click LocalDB.

    2. Click Download LocalDB, then save the local database to a safe location.

  4. From the Windows Control Panel, uninstall Self Service Password Reset.

  5. Reboot the Windows Server to complete the uninstall process.