3.1 Obtaining Self Service Password Reset

Self Service Password Reset is available in two types: a trial version and a full version. You access the different version in different locations.

3.1.1 Downloading the Full Version

You must have purchased Self Service Password Reset to access the full version of the product. To buy a full version of Self Service Password Reset, see How to Buy. The activation code is in the Customer Center where you download the software. For more information, see Customer Center Frequently Asked Questions.

To access a full version of Self Service Password Reset:

  1. Log in to the Customer Center.

  2. Click Software.

  3. In the Entitled Software tab, click the appropriate version of Self Service Password Reset for your environment to download.

The Self Service Password Reset files are compressed packages of files that must be decompressed before you can use them. To decompress the Self Service Password Reset distribution packages:

Linux: Use tar. For example:

tar -zxvf ssprappliance.xxx.x86-x.x.xxx-ovf.tar.gz

Windows: Unzip the .zip files.

3.1.2 Downloading the Trial Version

We provide a trial version of Self Service Password Reset to allow you to see how the product works. The trial version does have the following limitations:

  • After 100 authentications, the system requires a restart to continue functioning.

  • After 10,000 authentications, you must reinstall the system.

NOTE:It is possible to upgrade from the trial version to the full version of Self Service Password Reset by exporting the configuration from the trial version and importing the configuration to an installed full version.

To download the trial version:

  1. Access the Download page at https://dl.netiq.com.

  2. Click the Find Trial Download link.

  3. Scroll down to find Self Service Password Reset, then click Download.

  4. Enter your information to receive an email with the download link.

    IMPORTANT:You must enter a valid email address or you do not receive the email that contains the link to download the trial version.

  5. After you receive the email, click the link then download the appropriate version for your environment.

  6. (Conditional) Extract the compressed file for the appliance.

    NOTE:The OVF file includes a pointer to the .vmdk files; extract and store the contents of the .tar.gz file within the same folder. Do not rename the files.

    1. (Conditional) If you are using Windows, unzip the file to extract the appliance so that you can access the OVF file or the Hyper-V file.

    2. (Conditional) If you are using Linux, use the following command to extract the image:

The Self Service Password Reset files are compressed packages of files that must be decompressed before you can use them. To decompress the Self Service Password Reset distribution packages:

Linux: Use tar. For example:

tar -zxvf ssprappliance.xxx.x86-x.x.xxx-ovf.tar.gz

Windows: Unzip the .zip files.