8.5 Configuring Email Notification Settings

Self Service Password Reset lets you specify the email server and customize the templates for email notifications. You can configure Self Service Password Reset to send an automated email to users when required.

Self Service Password Reset supports both plain text and HTML formats. For each configured setting and locale, you should configure both plain text and HTML email bodies. Self Service Password Reset sends email in both formats and the email client can choose the display format.

When you configure the email body in HTML, ensure that you use the proper HTML tags and supported characters. For more information, see HTML 5 Tutorial on w3schools.com.

You can configure macros for the body (plain text or HTML), subject, and from values of email. Email templates offer language support. For more information about macros, see Configuring Macros for Messages and Actions.

8.5.1 Configuring Email Settings

You must have an SMTP server installed and configured for the email notifications in Self Service Password Reset to work. It is best to use a local SMTP server to your Self Service Password Reset system. The email settings allow you to configure Self Service Password Reset to communicate with your SMTP server.

If your environment requires it, Self Service Password Reset supports configuring multiple SMTP servers to send emails.

To configure the email settings:

  1. Log in to Self Service Password Reset at https://dns-name/sspr as an administrator.

  2. In the toolbar, click your name.

  3. Click Configuration Editor.

  4. Click Settings > Email > Email Settings.

  5. Use the help to configure the SMTP server to communicate and work with Self Service Password Reset.

  6. (Optional) To configure SSL support:

    1. Click SMTP Email Advanced Settings > Add Value.

    2. In the field, specify mail.smtp.ssl.enable=true, then click OK.

  7. In the toolbar, click Save changes.

8.5.2 Configuring Email Templates

Self Service Password Reset contains many different email templates for you to configure. The system does not send out any emails until you configure the templates. You must decide which templates you want to configure to have the emails automatically sent to your users.

For example, when the system creates new users, you can configure Self Service Password Reset to automatically send them emails with their login credentials by configuring the New User Email template.

To configure the email templates:

  1. Log in to Self Service Password Reset at https://dns-name/sspr as an administrator.

  2. In the toolbar, click your name.

  3. Click Configuration Editor.

  4. Click Settings > Email > Email Templates.

  5. Configure the appropriate templates to automatically send emails to users by using the help.

    NOTE:You can also configure all of the email template settings in a different language. Click Add Locale, then select the required language from the list.

  6. In the toolbar, click Save changes.