Self Service Password Reset provides your users with the ability to reset their own passwords and perform other self-service activities. Integrating Self Service Password Reset with the Client Login Extension increases the self-service password reset activities that your users can perform. This helps reduce calls to the help desk and makes users more productive.
By integrating Self Service Password Reset and the Client Login Extension, it solves the following problems for your users. When users are using Microsoft Windows workstation, but they encounter a locked Windows login screen and the users must reset a forgotten password, activate an account, or register as a new user account and they cannot do it.
The user must be able to log in to their workstations to access Self Service Password Reset to reset their passwords, activate an account, or register as a new user account, but they cannot access Self Service Password Reset because the workstation is locked. This is a problem and causes many help desk calls.
The solution to this problem is when you integrate the two products, Client Login Extension allows users to access Self Service Password Reset without logging into their workstations so they can reset their passwords, activate an account, or register as a new user without calling the help desk.
This occurs because when you integrate the two products Client Login Extension adds a component to the Windows login environment, known as a credential provider on modern (Windows 7+) workstation operating systems. When you complete the integration, Client Login Extension now contains a restricted web browser that allows the user to access only the Self Service Password Reset application and no other websites.