Self Service Password Reset sends SMS notifications many different user actions. For example, Self Service Password Reset sends SMS messages for password recovery and new user account verification.
You must have an SMS gateway to send SMS messages to the users and you must configure Self Service Password Reset to communicate to the SMS gateway service for SMS messages to be sent to the users. By default, Self Service Password Reset does not contain any configured SMS messages. You must configure the SMS messages to have the messages automatically sent to the users. If you do not configure both items, the system cannot send SMS messages.
For Self Service Password Reset to send SMS notifications, you must have access to an HTTP or HTTPS based SMS gateway service. You must configure Self Service Password Reset to communicate to the SMS gateway service before you can send SMS messages.
Self Service Password Reset allows you to configure multiple SMS gateway services. You would do this if the first service is not available for any reason.
For security reasons, we recommend that you always use an HTTPS bases SMS gateway. Self Service Password Reset imports the trusted certificate for the SMS gateway for you through the SMS Gateway Certificates setting in the Configuration Editor.
To configure the SMS gateway:
Log in to Self Service Password Reset at https://dns-name/sspr as an administrator.
In the toolbar, click your name.
Click Configuration Editor.
Click Settings > SMS > SMS Gateway.
Use the help to configure the settings for the SMS gateway.
In the toolbar, click Save changes.
After you have configured the SMS gateway service to communicate with Self Service Password Reset, you must configure the SMS messages to be sent to the users. You must configure the SMS text for each setting and locale you want to use.
To configure the SMS messages:
Log in to Self Service Password Reset at https://dns-name/sspr as an administrator.
In the toolbar, click your name.
Click Configuration Editor.
Click Settings > SMS > SMS Messages.
NOTE:You can also configure all of the SMS message settings in a different language. Click Add Locale, then select the required language from the list.
Use the help to configure the SMS messages to send to your users.
In the toolbar, click Save changes.