This patch update resolves specific previous issues. This document outlines why you should install this patch update.
Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure that our products meet all your needs. You can post feedback in the NetIQ Self Service Password Reset forum on Micro Focus Forums, our online community that also includes product information, blogs, and links to helpful resources.
The following sections outline the key features and functions provided by this version, as well as issues resolved in this release:
NetIQ Self Service Password Reset includes the following security improvements:
If you are running the Self Service Password Reset appliance, this release contains operating system and security updates. These updates include updates to the latest versions of Java and Apache Tomcat.
For the Windows versions of Self Service Password Reset, Java and Apache Tomcat have been updated. (Bug 1091278)
Java: JRE-8u172
Apache Tomcat: 8.5.31
NetIQ Self Service Password Reset includes the following software enhancements and fixes for this release:
Added Support for the Oracle Directory Server LDAP Directory
An Auto-Generated LDAP Search Filter Contains Optional Attributes in Forms
High CPU and Memory Utilization When Saving Challenge-Response Information
Self Service Password Reset Treats 201 HTTP as an Error Code
Long Email Templates Containing CSS Cause Exceptions in the Logs
This patch adds back support for the Oracle Directory Server LDAP Directory. For more information, see Deployment Requirements of Self Service Password Reset
inn the Self Service Password Reset 4.3 Installation Guide. (Bug 1057085)
This patch resolves the issue where the Captcha Skip Cooking option was not working. Apply the patch and the Captcha Skip Cookie options works as expected. (Bug 1087367)
This patch resolves the issue where an auto-generated LDAP search filter contains optional attributes in forms. Now, this no longer happens. (Bug 1088469)
This patch resolves the issue where Self Service Password Reset drops leading zeros from phone numbers sent to the SMS gateway. (Bug 1089572)
This patch resolves the issue where Self Service Password Reset populates the Word List partially. The default Word List contains over 800,000 words but Self Service Password Reset populates only 1000 words in the Configuration Editor. (Bug 1093942)
This patch resolves the issue where unique attribute scoping in the Update Profile module did not work. (Bug 1089446)
This patch resolves the issue where the Store Response Timestamp appears twice on the Account Information and Help Desk Users detail screen. Now it only appears once. (Bug 1095026)
This patch resolves the issue where you download the User Report Detailed CVS file and it is incomplete or corrupt. The User Report Detailed CSV file is now complete when you download it. (Bug 1095183)
This patch resolves the issue where Self Service Password Reset indicates that the strength of the password is in the wrong locale. (Bug 1094995)
This patch resolves the issue where there is high CPU and memory utilization when the users save their challenge-response information. (Bug 1092353)
This patch resolves the issue where the Cancel and Go Back buttons do not work. (Bug 1095606)
This patch resolves the issue where Self Service Password Reset treats 291 HTTP as an error code. (Bug 1091793)
This patch resolves the issue where you could not log in to the appliance console. The default memory size of the appliance was increased with the release of Self Service Password Reset 4.3. The memory size increase resolves this issue. (Bug 1028574)
This patch resolves the issue where if you refreshed the page, the tab selection would not remain. (Bug 1096245)
This patch allows Self Service Password Reset to handle non-fatal SMTP errors. (Bug 1085879)
This patch resolves the issue where group memberships display horizontally instead of vertically as in previous releases. (Bug 1095830)
This patch resolves the issue where long email templates containing CSS cause exceptions in the logs. (Bug 1086035)
NetIQ Self Service Password Reset includes support for the following operating system versions:
Appliance: You can deploy the Self Service Password Reset appliance in the following virtual systems:
Hyper-V version 4.0
VMware ESX 5.5 or later
Windows .msi File: You can deploy the Self Service Password Reset .msi file on the following platforms:
Windows Server 2016
Windows Server 2012
Amazon Web Services EC2 Windows 2016
Microsoft Azure Marketplace Windows 2016
WAR File: You can deploy the Self Service Password Reset WAR file on the following platforms:
Red Hat Enterprise Linux Server 7.4 or later (64-bit)
SUSE Linux Enterprise Server or later (64-bit)
12 SP3
11 SP4
Amazon Web Service EC2 SUSE Linux Enterprise Server 12 SP 3
Red Hat Enterprise Linux 7.4
SUSE Linux Enterprise Server 12 SP3
Microsoft Azure Marketplace
Red Hat Enterprise Linux 7.4
SUSE Enterprise Server 12 SP3
For detailed information on system requirements, supported operating systems, and browsers, see Deployment Requirements of Self Service Password Reset
in the Self Service Password Reset 4.3 Administration Guide.
To install Self Service Password Reset, see Installing Self Service Password Reset
in the Self Service Password Reset 4.3 Installation Guide.
To upgrade your current deployment of Self Service Password Reset to this version, see Upgrading or Migrating Self Service Password Reset
in the Self Service Password Reset 4.3 Installation Guide.
Complete the following steps to verify that the installation was successful.
To check the installed version:
Log in to the Self Service Password Reset administration console as an administrator.
In the toolbar, click your name, then click Administration.
Click the About tab, then verify that the SSPR Version is v4.3.0.1 b363 r39539.
NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. The following issues are currently being researched. If you need further assistance with any issue, please contact Technical Support.
Issue: If the users are using Internet Explorer 11 and they have enter information into a input field, when they press Enter, the first button on the pages is clicked. (Bug 1087672)
Solution: Use any browser but Internet Explorer 11. The issue does not occur in Edge, Chrome, or Firefox.
Issue: With this release, when accessing the Configuration Editor or Configuration Manager sometimes not all of the settings appear. Labels and panels in the UI are missing. (Bug 1089590)
Workaround: Refresh the page and the settings appear.
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