2.4 Using the Dashboard

Self Service Password Reset provides a Dashboard that allows you easily manage your system. The Dashboard displays detailed information about user activity, helps you maintain a healthy system, and many more things. Use the following information to help you use the Dashboard effectively.

To view the Dashboard:

  1. Log in to Self Service Password Reset at https://dns-name/sspr as an administrator.

  2. Click Administration.

  3. Use the following the information to help you manage your system:

    User Activity

    Displays all of the user activity on the Self Service Password Reset system. This information is part of the auditing service provided by Self Service Password Reset. For more information, see Auditing for Self Service Password Reset.

    Data Analysis

    Displays the reporting information for Self Service Password Reset. You must enable the Directory Reporting setting for this to work. For more information, see Configuring Data Analysis.

    More Options > Event Log

    Displays a details view of all events logged for the Self Service Password Reset system. You can search for the event by text about the event and the event name.

    More Options > Token Lookup

    Search for any tokens that are open and stuck. You use a token in emails and for one-time password (OTP). You use this if you have an open OTP token that is stuck. Use this for troubleshooting purposes.

    More Options > URL References

    Displays a list of all of the URLs Self Service Password Reset uses. The full URL is the site URL with these paths appended. For example, https://mycompany.com/password/sspr is the URL to access the application.

    More Options > Application Reference

    Displays developer-level documentation about Self Service Password Reset.

    Status

    Displays information about web sessions, LDAP connections, password changes, authentications, intruder attempts, reads to the local or external database, and writes to the local or external database. It displays all of this information for the last minute, the last hour, or the last day.

    Health

    Displays the health of the connections to the different components of Self Service Password Reset. You use this information for troubleshooting purposes. For more information, see Troubleshooting Connections.

    About

    Displays the version information about Self Service Password Reset. It also displays how long the system has been running, the site URL that users access, license information and a number of other items.

    Services

    Displays all of the services that compose Self Service Password Reset. It also displays the status, location, and health of the services.

    LocalDB

    Displays information about the local database such as the word list size, the shared password history size, the number of audit records, and many other items. Use this information for troubleshooting purposes.

    LocalDB Sizes

    Displays the size of all of the records in the local database. Use this information for troubleshooting purposes and to ensure that you are not running out of disk space on the local database.

    Java

    Displays a lot of information about Java for troubleshooting purposes. For example, it displays the version number, the Java vendor, the Java Home path, how much memory it uses, and much more information.

    Threads

    Displays all of the Self Service Password Reset threads and the states of the threads. Use this information for troubleshooting purposes.

  4. When you are on the Dashboard, click Home to return to the main page.