14.2 Troubleshooting Connections

Self Service Password Reset provides tools to help troubleshoot connections to the LDAP directories and the external databases. There are also log files you can download and send to technical support for further help.

To troubleshoot connections:

  1. Log in to Self Service Password Reset at https://dns-name/sspr as an administrator.

  2. Click Administration.

  3. Click the Health tab, then review the health for the following components:

    Configuration

    Displays the health of the configuration of Self Service Password Reset. If there is something configured incorrectly, the Configuration entry changes color.

    LDAP

    Displays that Self Service Password Reset can connect to all configured LDAP servers. If there is a problem with the connection, the LDAP entry changes color.

    Configuration

    Displays that the LDAP test user account can connect to the LDAP directory and that the password policy functions. If there is a problem with the connection or the password policy, the LDAP entry changes color.

    LocalDB/External Database

    Displays that Self Service Password Reset can connect to the local database or the external database. If there is a problem with the connection, the LocalDB or External Database entry changes color.

    Platform

    Java platform is operating normally. If there is something wrong with the Java platform, the Platform entry changes color.

  4. Click Troubleshooting Bundle and download the file to obtains logs files and other information.

  5. Click Home to exit the Configuration Manager.