NetIQ Self Service Password Reset (SSPR) is a Web-based password management solution. It eliminates the users’ dependency on administrators to change their passwords. It reduces the workload of the helpdesk and in turn reduces the cost incurred by the company. Users can change their password and reset forgotten password based on the configured challenge-responses or the one time passwords. SSPR also allows administrators to ensure that all passwords in the organization comply with the established policies. For detailed information about NetIQ Self Service Password Reset, visit the NetIQ Self Service Password Reset Documentation Web site.
The documentation for this product is available on the NetIQ website in HTML and PDF formats on a page that does not require you to log in. If you have suggestions for documentation improvements, click comment on this topic at the bottom of any page in the HTML version of the documentation posted at the NetIQ Self Service Password Reset Documentation page. To download this product, see the NetIQ Self Service Password Reset Product website.
This document outlines why you should install this hotfix.
The following outlines the issue resolved in this release:
Issue: A user, who does not have administrator rights, can modify the SSPR configuration by using Configuration Editor or Configuration Manager from the sspr/private/config/ConfigEditor or the /sspr/private/config/ConfigManager URL respectively. This happens only when the user knows the SSPR configuration password to log in to Configuration Editor. (Bug 945470)
Fix: With this hotfix, the users are not allowed to access the sspr/private/config/ConfigEditor or the /sspr/private/config/ConfigManager URL and SSPR displays the “You do not have permission to perform the requested action” error.
For detailed information about hardware and software requirements, see Installation Requirements
in the NetIQ® Self Service Password Reset 3.3 Administration Guide.
SSPR hotfix 2 can be installed either as an update or as a fresh install. The install files are available for download in the following two formats:
sspr_3.3.0.2.msi: An executable file that contains SSPR Web archive and tools.
sspr_3.3.0.2.zip: A compressed zip file that contains SSPR Web archive and tools.
For more information about how to install SSPR, see Installing SSPR
in the NetIQ® Self Service Password Reset 3.3 Administration Guide.
For information about how to upgrade SSPR, see Upgrading SSPR
in the NetIQ® Self Service Password Reset 3.3 Administration Guide.
NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. The following issues are currently being researched. If you need further assistance with any issue, please contact Technical Support.
Issue: When you select User cannot change password in the Active Directory settings page, a user is restricted to change password. But when the user attempts to change the password by using the Forgotten password link, SSPR allows the user to change the password instead of restricting the user.
Workaround: When you restrict a user from changing the password, you must ensure that you disable the Use Proxy When Password Forgotten setting from the Active Directory template by using configuration editor.
Issue: When using secured (https) connection to launch the SSPR web console, Internet Explorer 11 does not display the SSPR page.
Workaround: To workaround this issue, install kb3042058 from https://support.microsoft.com/en-us/kb/3042058.
NOTE:For Windows 2008 R2 server, first upgrade it to SP1, then apply kb3042058.
Issue: When a user starts the password change process by clicking Forgotten password, a random password is generated and if the user cancels the process without completing it then, user cannot use the old password. This happens because SSPR recognizes the random password is generated when the user clicks on Forgotten password.
Workaround: Perform the following for different directories:
For Active Directory, you can enable the Use Proxy When Password Forgotten setting from the Configuration Editor.
For eDirectory, you can enable the Allow admin to retrieve passwords option from the eDirectory settings page.
For Oracle Directory Server, the user needs to complete the forgotten password process and then use the new password to login.
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