A.0 Troubleshooting

The following sections provide solutions to the problems you might encounter while installing or launching Novell PlateSpin Recon:

The PlateSpin Recon Installation Launcher window is not properly displayed if you launch the installer by double-clicking launcher.hta

Source: PlateSpin Recon; Installation.
Explanation: After you download PlateSpin Recon.exe and extract the files, the PlateSpin Recon Installation Launcher window is automatically displayed. If you close the window and relaunch the installer by double-clicking PlateSpin_Recon_file_extraction_location\launcher.hta, the content in the PlateSpin Recon Installation Launcher window is not completely displayed.
Action: Relaunch the PlateSpin Recon Installation Launcher.
  1. Double-click the downloaded PlateSpin Recon.exe.

  2. Extract the file to a temporary directory.

    The PlateSpin Recon Installation Launcher window is displayed with complete information.

Reinstalling PlateSpin Recon with the MS SQL database fails

Source: PlateSpin Recon; Installation.
Explanation: If you do not delete the PlateSpin MS SQL database directory after uninstalling PlateSpin Recon, and if you subsequently try to install PlateSpin Recon with the MS SQL Server database engine on the same machine, the installation fails.
Possible Cause: The PlateSpin MS SQL database directory is not deleted after you uninstall PlateSpin Recon.
Action: Do the following:
  1. Close the PlateSpin Recon Installation Launcher window.

  2. Manually delete the PlateSpin MS SQL database directory.

  3. Reinstall PlateSpin Recon.

The PlateSpin Recon Client might fail to launch

Source: PlateSpin Recon; Client.
Explanation: A temporary directory is automatically created within the system’s temp directory to store temporary files when you launch the PlateSpin Recon Client for the first time in the user session. By default, the system’s temp directory is located in the c:\users\administrator\appdata\local\ directory on Windows Server 2008, and in the c:\documents and settings\administrator\local settings\ directory on Windows Server 2003.

If you delete the newly created temporary directory and try to launch the PlateSpin Recon Client, you encounter the following error message:

Could not find a part of the path C:\Users\Administrator\AppData\Local\Temp\temporary_directory
Action: Restart the machine that has the PlateSpin Recon Client installed, and relaunch the PlateSpin Recon Client.
Action: Log out and log in again to the machine that has the PlateSpin Recon Client installed, and relaunch the PlateSpin Recon Client.

How can I connect the PlateSpin Recon Client to a different PlateSpin Recon Server after installing the PlateSpin Recon Client?

Source: PlateSpin Recon Client.
Explanation: The PlateSpin Recon Client is connected by default to the PlateSpin Recon Server whose IP address or DNS name you specified during the PlateSpin Recon Client installation.
Action: To connect a PlateSpin Recon Client to a different PlateSpin Recon Server after installing the PlateSpin Recon Client:
  1. In Windows Explorer, navigate to the Application Data directory of the logged-in user.

    By default, the Application Data directory is located in C\Documents & Settings\Administrator\Local settings\ on Windows Server 2003 and Windows XP, and in the C:\Users\ADMINI~1\AppData\Local\ directory on Windows Server 2008.

  2. Delete the contents of the Platespin ULC and Platespin_ULC directories.

  3. Use a text editor to open the PlateSpin.Recon.Client.exe.config file, which is located in the PlateSpin Recon Client installation directory.

  4. Replace the value of the ServerHostName setting with the IP address or the DNS name of PlateSpin Recon Server to which you want to connect the PlateSpin Recon Client

    The default value of ServerHostName is localhost.

  5. Save the configuration file.

  6. Log in to the PlateSpin Recon Client.

Unable to launch the PlateSpin Recon client on 32-bit Windows Server 2008

Source: PlateSpin Recon Installation.
Explanation: If you install PlateSpin Recon Server on 32-bit Windows Server 2008 connected to a Windows 2003 domain, you cannot launch the PlateSpin Recon Client even though PlateSpin Recon has been successfully installed.
Possible Cause: PlateSpin Recon is not registered in IIS.
Action: You must install PlateSpin Recon Server on 32-bit Windows Server 2008 that is connected to Window 2008 domain.