4.1 Activating Your Product License

Your PlateSpin Protect product license entitles you to a specific number or unlimited number of workloads for protection through workload licensing.

For PlateSpin Protect product licensing, you must have a license activation code. If you do not have a license activation code, request one through the Customer Center. A Customer Care representative will contact you and provide instructions for how to access the license activation code through your Customer Center account.

NOTE:If you are an existing PlateSpin customer and you don't have a Customer Center account, you must first create one, using the same email address as specified in your purchase order. See Create Account.

You have two options for activating your product license: online or offline.

4.1.1 Online License Activation

For online activation, PlateSpin Protect must have Internet access.

NOTE:HTTP proxies might cause failures during online activation. Offline activation is recommended for users in environments that use HTTP proxy.

To set up online license activation:

  1. In the Web Interface, select Settings > Licenses, then click Add License.

  2. Select Online Activation.

  3. Specify the email address that you provided when you placed your order and the activation code you received, then click Activate.

    The system obtains the required license over the Internet and activates the product.

4.1.2 Offline License Activation

For offline activation, you need a computer that has Internet access to access the PlateSpin Product Activation website where you will generate the license key file that you will use for offline license activation of the product.

  1. In the Web Interface, select Settings > Licenses, then click Add License.

  2. Select Offline Activation and copy the hardware ID shown.

  3. In a web browser on a computer that has Internet access, navigate to the PlateSpin Product Activation website, then log in with your Customer Center user name and password of the user account used when you purchased the product.

  4. Create a license key file. This process requires the following information:

    • the activation code that you received

    • the email address that you provided when you placed your order

    • the hardware ID that you copied in Step 2

  5. Save the generated license key file, transfer it to the product host that does not have Internet connectivity, and use it to activate the product.

  6. In the Web Interface on the License Activation page, type the path to the file or browse to its location, then click Activate.

    The license key file is saved and the product is activated based on this file.