2.2 Upgrade Procedure

During the upgrade process, the installation program automatically imports data from your previous installation.

2.2.1 Upgrade Procedure

Use this procedure to upgrade your PlateSpin Protect product.

  1. Back up your data.

    See Before Upgrading PlateSpin Protect.

  2. Run the PlateSpin Protect setup executable and follow the on-screen instructions.

    Ensure that you select the Save data option when prompted during the server installation.

    NOTE:In some situations the installation program might fail to automatically re-import data that it exports during the upgrade process. If this happens, use the ImportExportAll.bat utility to recover this data from the following directory on your server host:

    • Windows Server 2012 R2 Systems: \ProgramData\PlateSpin

      This folder is hidden by default.

    • Windows Server 2008 Systems: \ProgramData\PlateSpin

      This folder is hidden by default.

    • Windows Server 2003 Systems: \Documents and Settings\All Users\Application Data\PlateSpin

    In order to import/export when you use Windows Authentication for database access, the following conditions must be met:

    1. The user must be logged in as the domain user used by the PlateSpin service to access the database. This user is specified during the installation.

    2. As is required by the installation, the domain user used by the PlateSpin service to access the database must be a member of the local Administrators group.

    3. The process that runs the import/export command must have elevated privileges. This is most easily accomplished by starting a command window using the Run as administrator context menu option.

2.2.2 Post-Upgrade Tasks

  1. (Optional, for International versions) Set up PlateSpin Protect and your browser for use in a specific supported language.

    See Configuring Language Settings for International Versions of PlateSpin Protect in your User Guide.

  2. Check the Workloads page for any paused replication schedules. In particular, look for Tasks (special workload protection events with optional commands) generated for automatically upgrading protection contracts that were using a legacy block-based component from earlier versions of the product. This requires a reboot of the protected workload.

  3. Reapply the required .config parameters in the new .config files.

    See Configuring PlateSpin Server Behavior through XML Configuration Parameters in your User Guide.