In the Alarms view, access menu options using the menu bar or by right-click an alarm. The menu options vary, depending on the adapter associated with the alarm. Table B-4 summarizes the menu options and lists the adapters for which the options are available.
Table B-4 Alarm View Menus
Option |
Description |
Adapters |
---|---|---|
Accept Responsibility |
Assigns responsibility for the alarm to you. For information on assigning alarms, see Section 7.7.5, Assigning Alarms. |
|
Acknowledge |
Indicates that the alarm has been reviewed. For more information, see Section 7.7.4, Acknowledging Alarms. |
|
Add Annotation |
Provides a field for entering information about the alarm. Used to document actions and read through previous actions. |
|
Add Comment |
Provides a field for entering information about the alarm. Used to document actions and read through previous actions. To view diary comments, open the Comments property page. |
|
Add Diary |
Provides a field for entering information about the alarm. Document actions and read through previous actions. To view diary entries, open the Diary property page. |
|
Assign |
Assigns responsibility for the alarm to a selected user. For more information, see Section 7.7.5, Assigning Alarms. |
|
Assign and Close |
Assigns the alarm to you, then closes it. |
|
Claim Responsibility |
Assigns responsibility for the alarm to you. For information on assigning alarms, see Section 7.7.5, Assigning Alarms. |
|
Clear |
Removes the alarm from the Alarms view. For more information, see Section 7.7.6, Clearing Alarms. |
|
Close |
Changes the alarm status from Open or Acknowledged to Close, then removes it from the Alarms view. |
|
DeAssign (reject) Responsibility |
Removes the alarm assignment from the user selected by the Assign or Accept Responsibility option. The alarm can be reassigned. |
|
Decrease Severity |
Changes the alarm status to next lowest severity level. For example, a MAJOR alarm changes to a MINOR alarm. There is no change for an element in an OK state. |
|
Delete |
Permanently removes the alarm from Operations Center. |
|
Disown |
Removes ownership from the alarm. |
|
Escalate |
Forwards the alarm to the ITO escalation server. |
|
Group Assign |
Assigns the alarm to the Public or System group. |
|
Increase Severity |
Changes the alarm status to the next highest severity level. For example, a MAJOR alarm changes to a CRITICAL alarm. There is no change for an in CRITICAL condition. |
|
Journal |
Provides a field for entering information about the alarm. Document actions and read through previous actions. To view the journal, open the alarm Journal property page. |
|
Own |
Claims ownership of the alarm. |
|
|
Prints all alarms in the Alarms view. |
|
Prioritize |
Clears the alarm or changes its severity. |
|
Properties |
Opens the alarm property pages. |
|
Show Annotation |
Displays text added using the Add Annotation option. |
|
Start Automatic Action |
Starts an action if an automatic action was configured for an alarm. |
|
Start Operator Action |
Initiates an action to resolve an event that triggered an alarm. The Start Operator Action option displays in the menu only after configuring an operatorinitiated action for the alarm. |
|
Supervisor |
Provides a submenu of options for users with Supervisor privileges:
|
|
Suppress |
Changes the alarm status to Suppressed and does not use the alarm severity to populate elements higher in the hierarchy. Often used by administrators who need additional time to troubleshoot issues related to an alarm. Alarms stay Suppressed until (a) the operator closes the alarm, (b) the alarm severity changes to OK, (c) the timer expires (see the Operations Center Adapter and Integration Guide), or (d) the operator unsuppresses the alarm with the Unsuppress Alarm right-click menu option. |
|
Take Ownership |
Assigns responsibility for the alarm to you. For more information, see Section 7.7.5, Assigning Alarms. |
|
Unacknowledge |
Reverses the Acknowledge option. |
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