7.3 Understanding Time Intervals

SLA reports in the Operations Center dashboard allow reporting on a specific time interval. Create reports with varying time intervals to meet the needs of different users as described in Table 7-4.

Table 7-4 Time Control Options

Option

Description

Useful for

Use Interval

Reports with nonspecific date/time ranges. Report on the last x hours, days, weeks, months, or this hour, day, week, month. This is a rolling setting that is updated each time the report display changes or refreshes.

This is treated as an inclusive option, so that the current date/time is included in the results. For example, this month as of 3:06 PM on May 14 includes data from May 1, 12:00 AM to May 14, 3:06 PM.

Last is treated as an exclusive option, so that the following apply:

  • Last 60 minutes includes the 60 minutes prior to the minute when the report is generated.

  • Last hour includes the last complete hour prior to the hour when the report is generated.

  • Last day includes the last full day ending at midnight prior to the day the report is generated.

  • Last week includes the last complete Sunday to Saturday week, prior to and not including the day the report is generated.

    For details on customizing the week interval to start on Monday instead of Sunday, see Section 5.4.3, Customizing the Weekly Time Interval.

  • Last month includes the last full month of data prior to the month in which the report is generated.

For inclusive reporting, such as the last 3 months including this month as one of the 3 months, use Last 90 days displayed in months.

  • Executives who want to know what happened for trending purposes, or what is currently happening for business services.

  • Publishing results to customers for a specific time period.

  • Monthly and Weekly reports are the most common selections.

Use Date Range

Reports on a date range that includes a specific start date and time with a specific end date and time (or uses the current date and time at report run time).

  • IT managers who want to know what happened and perform detailed trend analysis during a specific date and time period.

  • Publishing results to customers or executives for a specific time period, such as May 1–15.

Use Real-Time

Reports on the system data in real time.

This option does not apply to Availability reports.

  • IT managers and administrators who need current operational information.