7.2 Understanding Reports and Their Uses

7.2.1 Report Descriptions

Table 7-2 describes reports and lists the possible users of each report.

Table 7-2 Report Uses and Descriptions

Report	Uses	Description
SLA Compliance Report	Operators to view declining health of a service to avoid SLA breaches. Customers and/or internal management to view SLA data on a weekly or monthly basis.	Displays agreement and objective health, downtime, outage, and availability information for the element during the specified time frame. Includes charts for condition and availability/compliance as well as information regarding outages, root cause, and breaches. The Reason field includes information indicating whether agreement or objective health is in violation or not, what the current health is, and how health was determined. The Root Cause link displays root cause data for the selected objective or agreement.
SLA Status Report	Managers to view current day, week, or month and compare it to the previous day, week, or month.	Displays a health/availability/downtime status summary for an element and all its children, the children of a selected element, or a specified list of elements during selected time frames. Expand the tree to a full SLA Compliance Report for the associated element. Unique to the Status report is the ability to calculate smaller intervals independently of the objective interval. For example, with monthly objectives, run independent health calculations on daily, weekly, and monthly, instead of showing a cumulative report.

Report

Uses

Description

SLA Compliance Report

Operators to view declining health of a service to avoid SLA breaches.

Customers and/or internal management to view SLA data on a weekly or monthly basis.

Displays agreement and objective health, downtime, outage, and availability information for the element during the specified time frame.

Includes charts for condition and availability/compliance as well as information regarding outages, root cause, and breaches.

The Reason field includes information indicating whether agreement or objective health is in violation or not, what the current health is, and how health was determined.

The Root Cause link displays root cause data for the selected objective or agreement.

SLA Status Report

Managers to view current day, week, or month and compare it to the previous day, week, or month.

Displays a health/availability/downtime status summary for an element and all its children, the children of a selected element, or a specified list of elements during selected time frames. Expand the tree to a full SLA Compliance Report for the associated element.

Unique to the Status report is the ability to calculate smaller intervals independently of the objective interval. For example, with monthly objectives, run independent health calculations on daily, weekly, and monthly, instead of showing a cumulative report.

7.2.2 Report Uses

Table 7-3 describes the use of reports for specific requirements.

Table 7-3 Reporting Needs

Requirement	Use Report
Calendar views (such as weeks, months)	SLA Compliance
Quick status review with an option for more information	SLA Status
Detailed list of outages and/or breaches	SLA Compliance (Breaches, Outages tabs) Alarms Listing (for Breaches and Metrics)
Quick status list for multiple elements	SLA Status
Chart agreement or objective compliance condition or health	SLA Compliance (Chart tab) Performance
Chart availability	SLA Compliance (Chart tab) Performance
Chart downtime	Performance
Chart outage counts or duration	Performance