4.9 Service Models Access Control

Elements created in the Service Models hierarchy inherit the access privileges assigned to their parents. Modify access privileges for Service Model elements by using the Access Control panel in the Portal view or the Access Control property page.

A special use for the Service Model hierarchy is to administer security permissions for service level agreements. Create an element using the reserved name Unreachable to propagate security permissions on service level agreements without setting permissions on every element or branch.

The Unreachable branch is a working palette that only administrators can see in their Service Models hierarchy. By linking the elements to service level agreement definitions in this branch, assigned permissions are carried over to the actual service level elements that are visible to users as allowed by permissions. For additional information, see the Operations Center Service Level Agreement Guide.