3.16 Microsoft Operations Manager (MOM)

Operations Center integrates directly with Microsoft Operations Manager and logs in to the MOM database to obtain MOM event data. After the initial data mining, Operations Center polls database tables for updates using an efficient, time stamp-based mechanism. The integration with the database uses no additional overhead, with the exception of using one native MOM console logged into the database server.

3.16.1 Integrating to MOM

Users of Microsoft System Center Operations Manager (SCOM) 2005 should create and configure a MOM adapter. Aside from differences in the database names, the integration process is the same for both products.

To integrate MOM (or SCOM 2005):

  1. Obtain an account on the MOM database server and ensure that the account has “select” permissions on the following database views:

    • Onepoint.alert and Onepoint.alertlevel (requires “update” permission to resolve alarms)
    • Onepoint.computer
    • Onepoint.processrule
    • Onepoint.resolutionstate
    • Onepoint.computerattribute
    • Onepoint.computerattributedefinition

    If using SCOM, the default database name is OperationsManager (not Onepoint), but this can be changed. Make sure of the exact database name.

  2. Create an adapter for Microsoft Operations Manager (MOM)

    For instructions, see Section 2.1, Creating an Adapter.

  3. Define the adapter properties.

    For property descriptions, see Section A.20, Microsoft Operations Manager (MOM).

  4. Start the MOM Administrator Console.

3.16.2 Default Hierarchies

By default, alarms brought into Operations Center are grouped by Computer ID or Source.

Explorer pane hierarchies can be modified, for example to group events by severity, by modifying the adapter’s hierarchy file. For more information on customizing hierarchy files, see Section 2.4, Customizing the Adapter Hierarchy.

3.16.3 Viewing MOM Alarms

Expand the computer names in the Explorer pane and identify the source of each alarm.

Standard Operations Center columns display for events in the Alarms view including: Severity, Element its name, the Date/Time the alarm was received, and the Element’s ID.

Additional alarm columns are added for MOM adapters including:

  • Repeat Count: Number of duplicate identical alarms that this instance represents.

  • Source: Source of the alarm.

  • State State: Resolution status of the alarm.

3.16.4 Viewing MOM Alarm Properties

Many commonly referenced alarm properties from MOM surface in the Operations Center alarm properties.

To access the alarm properties:

  1. Right-click the alarm in the Alarms view, then click Properties to open the property pages.

Many of the fields displayed in the alarm property pages originate directly from the MOM alert properties. Refer to the MOM documentation for definitions of these fields.

The following sections list the exceptions and special notes regarding these fields:

Detected Condition

The Detected Conditions property page corresponds to the Detected Conditions tab in MOM. GUID refers to the globally unique identifier for the alarm.

State

The State property page identifies the resolution state of the alarm. The Custom Fields are not operational for the MOM adapter.

Additional Details

The Additional Details property page consolidates information from several different areas provides a quick view of the current alarm status – the most recent date and times associated with the last event, the last time the state was updated, and the user who made the most recent modification.

Rule

The Rule property page displays the event processing rule associated with the alarm.

History

The History property page displays the history of alarm-related changes for a particular alarm. Note that the historical information does not originate from MOM resolution history. This information is based only on the Operations Center’ alarm history feature and is available only when set up by the administrator.

For more information on the Operations Center alarm history feature, see Capturing Alarm and Performance History in the Operations Center Server Configuration Guide.

3.16.5 MOM Alarm Right-Click Options

MOM-related Alarm options as detailed in Table 3-20 are available as right-click menu options from MOM alarms.

The following options are available on the right-click menu of an alarm associated with MOM:

Table 3-20 MOM Alarm Right-Click Options

Option

Function

Properties

Opens the alarm property pages.

Print

Prints the information currently displayed on the screen.

Computer Properties

Displays PC data from MOM database tables.

Copy to Clipboard

Copies the alarm information to the Clipboard. Paste in any application that accepts text.

Event Viewer

Launches the MOM Event Viewer in a separate window.

Process Status Commands

The remaining options change the resolution state of the alarm based on your administrator’s configuration in MOM. If these Alert Resolution State settings are changed in MOM, they are available in Operations Center when the adapter is restarted. Refer to the MOM documentation or administrator for the meaning of each status.