5.3 SLA Catalog Reports

Using SQL Views, you have access to information about Service Level Agreements (SLAs).

A BSLM license key is required for SLA Catalog reporting.

The system_servicemodels_agreement view contains the following information about Service Level Agreements:

  • Name of the agreement

  • Name of any objectives

  • Definitions of objectives

  • Elements associated with each SLA and objective

You can use this view to create a report that gives you a service level catalog listing the Agreements and Objectives defined in the system. Figure 5-3 illustrates this:

Figure 5-3 Report showing a SLA catalog