7.0 SLA Reporting

Operations Center offers tools to generate predefined and custom reports on Service Level Agreement (SLA) data. Most reports typically use data from the local Operations Center server and therefore use local SLA data. But Operations Center reports can also include SLA data from other Operations Center servers by using the Remote SLA function.

Operations Center offers two tools for creating custom reports:

  • Operations Center SQL Views: Can extract SLA-related data from tables and use it in a custom reporting tool, such as Crystal Reports.

    For more information, see the Operations Center 5.6 SQL Views Guide.

  • Operations Center Web Services Application Programmer Interface (WASPI): Also known as Web Services, allows remote applications to query Operations Center data, including SLA-related data.

    For more information, see the Operations Center 5.5 Web Services Guide.

For predefined reports, the main reporting tool is the Operations Center dashboard, a custom portal tool. The dashboard also has additional portlets for presenting data from Operations Center. For more information about the dashboard, including how to set it up and use it, see the Operations Center 5.6 Dashboard Guide.

Some reports can be localized for a specific language, scheduled to run at a specific time, and exported as either an Excel spreadsheet or a PDF.

Review the following sections to understand and configure SLA reporting: