An adapter is Operations Center’ interface with supported third-party products, that is written to the management system’s API when feasible. Adapters are configured with a one‐to‐one relationship, where one adapter talks to a specific management system, discovery tool, or trouble ticket system. Adapters are written to the management system’s API when feasible. Some, but not all, integrate bidirectionally with the management system.]
The basic steps for integrating to third‐party products are:
Additional integration and configuration steps might be necessary to integrate some network and systems management products, discovery tools, and trouble ticket systems.
For instructions per product, see:
Create and configure an adapter for each integration.
For instructions on creating adapter instances, see Section 2.1, Creating an Adapter.
For high severity issues, we recommend that you contact Support.