If the Internet Security Level is set to High, only a blank page appears after logging in to Sentinel Log Manager. To work around this issue, navigate to Tools > Internet Options > Security tab > Trusted Sites. Click the Site button and add the Sentinel Log Manager Web site to the list of trusted sites.

Make sure that the Tools > Compatibility View option is not selected.

If the Automatic Prompting for File Downloads option is not enabled, the file download pop-up might be blocked by the browser. To work around this issue, navigate to Tools > Internet Options > Security tab> Custom Level, then scroll down to the download section and select Enable to enable the Automatic Prompting for File Downloads option.