A.6 Troubleshooting the SSL VPN Installation

This section has information on how you can troubleshoot problems while you are installing the SSL VPN server.

A.6.1 Manually Uninstalling the Enterprise Mode Thin Client

To manually uninstall the Enterprise mode thin client, do one of the following, depending on your operating software:

  • Windows: If you are a Windows user, log in as admin and run uninstall.exe located in the c:/Program Files/Novell sslvpn service directory. You can also uninstall the SSL VPN service through Start > Control Panel > Add or Remove Programs.

  • Linux: If you are a Linux user, log in as root and enter the following command on the Linux workstation:

    rpm -e novl-sslvpn-service

  • Macintosh: If you are a Macintosh user, log in as root and do the following on the Macintosh workstation:

    1. Enter the following command to stop the SSL VPN services:

      /System/Library/StartupItems/novell-sslvpn-service/novell-sslvpn-service stop

    2. Enter the following command to remove all the contents of the package:

      rm -rf /System/Library/StartupItems/novell-sslvpn-service

      rm -rf /Library/Receipts/novl-sslvpn-service.pkg

      rm -f /usr/sbin/novl-sslvpn-service

      rm -f /usr/sbin/novl-sslvpn-service-upgrade

      rm -f /etc/novell-sslvpn-serv.conf

NOTE:If you are an administrator or a root user of the machine, you cannot switch from Enterprise mode to Kiosk mode unless your system administrator has configured you to connect only in Kiosk mode.

A.6.2 SSL VPN Health Status Is Yellow after an Upgrade

If the status of SSL VPN server installed with Linux Access Gateway is yellow and the Health tab displays the following message:

The HTTP Reverse Proxy service "soapbc" is functioning properly. The HTTP Reverse Proxy service <reverse proxy> might not be functioning properly. Few of the webservers being accelerated are unreachable <Webserver IP>:8080.

Modify the existing path-based service accelerating SSL VPN server and configure the loopback IP as the Web server IP.