The Service Level Agreement Guide provides information for managing Service Level Agreements (SLAs).
This guide is intended for Operations Center system administrators.
We want to hear your comments and suggestions about this manual and the other documentation included with this product. Please use thefeature at the bottom of each page of the online documentation.
This guide is part of the Operations Center documentation set. For the most recent version of the Service Level Agreement Guide and a complete list of publications supporting Operations Center, visit our Online Documentation Web Site at Operations Center 5.5 online documentation.
The Operations Center documentation set is also available as PDF files on the installation CD or ISO; and is delivered as part of the online help accessible from multiple locations in Operations Center depending on the product component.
We encourage you to use the following additional resources on the Web:
You can learn more about the policies and procedures of NetIQ Technical Support by accessing its Technical Support Guide.
Use these resources for support specific to Operations Center:
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