A.2 Upgrading the AppManager Operations Portal

For complete details on upgrading or applying a patch to Operations Center software, see Patching Operations Center Server Software in the Operations Center 5.0 Server Installation Guide.

To apply a patch upgrade to the AppManager Operations Portal:

  1. Perform pre-installation tasks such as making a backup of Operations Center directories and databases, and copies of custom template files.

    For more information see Pre Installation Tasks in the Operations Center 5.0 Server Installation Guide.

  2. Verify all Operations Center clients are logged off.

  3. Shutdown the Operations Center server and dashboard.

  4. Copy the patch bundle file to the Operations Center installation root directory.

  5. At the command prompt from within the Operations Center installation directory, enter:

    java -jar patch_filename(s) patch_option(s)
    

    For example:

    C:/OperationsCenter_install_path>java -jar 500-20110328-NOC.jar --describe
    

    where C:/OperationsCenter_install_path> is your command prompt. Note that patch files can be listed in any order as the installation process automatically sorts and applies them.

    and where, patch_filename(s) can be a list of one or more patch files separated by a space,

    and where, patch_option(s) are any of the following commands that can be added at the end of the patch command:

    • ‑-help: Displays a list of possible commands including the following options.

    • ‑-describe: Prints patch manifest information

    • ‑-prompt: Displays the Operations Center Configuration Manager after the patch is installed.

    • ‑-verbose: Prints detailed information to the screen as the patch is installed.

    • ‑-force: Forces a patch to install even if it has already been applied. Never use the force command unless instructed to by Technical Support.

    If installing on Windows and User Access Control (UAC) is enabled, you must run the command prompt as the Administrator.

  6. During installation, the following occurs:

    • A back up is automatically created for all files that are overwritten. For more information about rollback files, see Rolling Back a Patch Installation in the Operations Center 5.0 Server Installation Guide.

    • Patches (of the same version) that have already been applied are skipped unless the --force option was set.

    • The Operations Center Configuration Manager always runs silently and applies the current settings.

    • The patch does not override the existing Operations Center Configuration Manager settings.

      For more information regarding the Operations Center Configuration Manager, see the Operations Center 5.0 Server Configuration Guide.

  7. Start the Operations Center server.

  8. Import updated NetIQ Control Center configurations.

    1. Launch the Operations Center console.

    2. Perform the following steps to import the XML file necessary to update configurations for the Control Center adapter:

      1. From the Explorer pane, expand Administration.

      2. Right-click Server and select Configuration, then Import.

        The Import dialog opens.

      3. Click Browse to navigate to and select the /OperationsCenter_install_path/NetIQControlCenter/ControlCenterUpdate.config.xml file.

      4. Click OK.

  9. If you have Control Center 8 installed, update the NetIQ AppManager Control Center adapter properties:

    1. In the Operations Center console, from the Explorer pane, expand Administration > Adapters.

    2. Right-click the NetIQ AppManager Control Center, and select Properties.

      The Properties dialog opens.

    3. Select Adapter in the left panel.

    4. In the Properties section, update the Control Center Version property. Enter 8 for Control Center 8.

    5. Click Apply.

  10. Update all pre-existing NetIQ AppManager adapters to adjust the display of alarm information:

    1. In the Operations Center console, from the Explorer pane, expand Administration > Adapters.

    2. Right-click the NetIQ AppManager adapter, and select Properties.

      The Properties dialog opens.

    3. Select Adapter in the left panel.

    4. In the Properties section, update the following portion of the AlarmColumns definition,

      Last Occurrence=LastOccurTime

      to read:

      Last Occurrence (Agent)=LastOccurTimeString

    5. Click Apply.

    6. Perform the above steps for any additional NetIQ AppManager adapters.

  11. Restart the Operations Center console session by doing one of the following:

    • Log out of the Operations Center console, then log in.

    • Close the console, then relaunch the console.