Adapters are configured with a one‐to‐one relationship, where one adapter talks to a specific management system, discovery tool, or trouble ticket system. An adapter is Operations Center’ interface with supported third-party products.
Adapters are written to the management system’s API when feasible; most, but not all, integrate bidirectionally with the management system. In some cases, the adapter communicates directly with the management system. In other cases, communication occurs through an Object Request Broker (ORB) supplied by Operations Center.
The basic steps for integrating to third‐party products are:
Additional integration and configuration steps might be necessary to integrate some network and systems management products, discovery tools, and trouble ticket systems. Some adapters require installation of ORB software.
For instructions per product, see:
For information on ORBs, see Section 10.0, ORB Installation.
Create and configure an adapter for each integration.
For instructions on creating adapter instances, see Section 5.1, Creating an Adapter.
For high severity issues, we recommend that you contact Support.