This section provides information about general troubleshooting issues found in the Administration Console:
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Section 8.1, Global Troubleshooting Options
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Section 8.2, Logging
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Section 8.3, Event Codes
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Section 8.4, Restoring a Failed Secondary Console
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Section 8.5, Converting a Secondary Access Manager Appliance into a Primary Appliance
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Section 8.6, Repairing the Configuration Datastore
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Section 8.7, Session Conflicts
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Section 8.8, Unable to Log In to the Administration Console
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Section 8.9, Exception Processing IdentityService_ServerPage.JSP
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Section 8.10, Backup and Restore Failure Because of Special Characters in Passwords
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Section 8.11, Unable to Install NMAS SAML Method
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Section 8.12, Incorrect Audit Configuration
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Section 8.13, Unable to Update the Access gateway Listening IP Address in the Administration Console Reverse Proxy
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Section 8.14, During Access Manager Appliance Installation Any Error Message Should Not Display Successful Status
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Section 8.15, Incorrect Health Is Reported on the Access Gateway
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Section 8.16, Administration Console Does Not Refresh the Command Status Automatically
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Section 8.17, SSL Communication Fails
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Section 8.18, Error: Tomcat did not stop in time. PID file was not removed
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Section 8.19, An IP Address for the Other Known Device Manager List is Missing in the Troubleshooting Page
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Section 8.20, View Objects Do Not Function Properly in Internet Explorer 10 Default Mode