8.4 Uninstalling the Administration Console

Only the primary version of the Administration Console contains the certificate authority. If you uninstall this version, you can no longer use Access Manager for certificate management. You need to promote a secondary console to be the primary console. See Installing Secondary Versions of the Administration Console in the NetIQ Access Manager 3.2 SP3 Setup Guide.

IMPORTANT:If you are uninstalling all Access Manager devices, the primary Administration Console should be the last device you uninstall. The uninstall programs for the other devices contact the primary Administration Console and validate the admin’s credentials before allowing the device to be removed.

Select the process that corresponds to your platform:

8.4.1 Uninstalling the Linux Administration Console

  1. Insert CD 1 into the drive.

  2. Log in as the root user or equivalent.

  3. At the command prompt of the Access Manager directory, enter the following:

    ./uninstall.sh

  4. Select one of the following options:

    Option

    Description

    1

    NetIQ Access Manager Administration

    2

    NetIQ Identity Server

    3

    Traditional NetIQ SSL VPN Server

    4

    ESP-enabled NetIQ SSL VPN Server

    5

    Forcefully uninstall all components (not recommended)

    Use this option after a failed installation; otherwise use options 1 through 4 to uninstall Access Manager components.

    WARNING:Using this option when you have a cluster of Administration Consoles can cause synchronization and update problems with the configuration store. If you use it to remove an Administration Console, you need to run dsrepair to remove the missing replica from the replica ring.

    Q

    Quit without uninstalling

  5. After running the./uninstall.sh script, go to Auditing > Troubleshooting > Other Known Device Manager Servers, then remove the entry for this secondary Administration Console from the servers list.

8.4.2 Uninstalling the Windows Administration Console

When you uninstall the Administration Console, any other Access Manager components on the machine must also be uninstalled.

  1. Exit any applications and stop any virus scanning programs.

  2. Access the Control Panel, click Add or Remove Programs, then select to remove the AccessManagerServer program.

  3. Read the introduction, then click Next.

  4. Specify the credentials for the admin user, then click Next.

  5. Click Complete Uninstall, then click Next.

    The uninstall begins. If the uninstall hangs, see Section A.9, Troubleshooting the Uninstall of the Windows Identity Server.