4.2 Downloading the Log Files

The General Logging page displays the location of the files that the Access Manager components use for logging system messages. There are some exceptions:

To view or download the log file:

  1. In the Administration Console, click Auditing > General Logging.

  2. Select one or more log files, click Download, then open it or save it to disk.

    You can use any text editor to view the file.

Each Access Manager component generates multiple log files. The following tables lists these files and the types of messages they contain.

4.2.1 Linux Administration Console Logs

Filename

Description

/var/opt/novell/nam/logs/adminconsole/tomcat/catalina.out

Contains Tomcat errors.

/var/opt/novell/nam/logs/adminconsole/volera/app_sc.0.log

Contains events related to importing devices, device configuration changes, health status changes, statistics reporting, and communication problems.

/var/opt/novell/nam/logs/adminconsole/volera/app_cc.0.log

Contains events related to policy configuration.

/var/opt/novell/nam/logs/adminconsole/volera/platform.0.log

Contains XML events for configuration changes. This log file contains very little useful information for system administrators.

4.2.2 Windows Server 2008 Administration Console Logs

Filename

Description

\Program Files (x86)\Novell\Tomcat\ logs\stderr.log

Contains Tomcat error messages directed to stderr.

This file is reset whenever Tomcat is restarted.

\Program Files (x86)\Novell\Tomcat\ logs\stdout.log

Contains Tomcat error messages directed to stdout.

This file is reset whenever Tomcat is restarted.

\Program Files (x86)\Novell\logs\ app_sc.0.log

Contains events related to importing devices, device configuration changes, health status changes, statistics reporting, and communication problems.

\Program Files (x86)\Novell\logs\ app_cc.0.log

Contains events related to policy configuration.

\Program Files (x86)\Novell\logs\ platform.0.log

Contains XML events for configuration changes. This log file contains very little useful information for system administrators.

\Program Files (x86)\Novell\Nsure Audit\logs\auditlog

Contains the log entries for Novell auditing.

4.2.3 Linux Identity Server Logs

Filename

Description

/var/opt/novell/nam/logs/idp/tomcat/catalina.out

Logging to this file occurs only if you have selected the Echo to Console option from the Identity Servers > Servers > Edit > Logging page.

When component logging has been set to info for Applications, it contains entries tracing user authentication and role assignments.

/var/opt/novell/nam/logs/jcc/jcc-0.log.0

Contains the log entries for the server communications module related to interaction of the Identity Server with the Administration Console, such as imports, certificates, health checks, and configuration.

4.2.4 Windows Server 2008 Identity Server Logs

Filename

Description

\Program Files (x86)\Novell\Tomcat\ logs\stderr.log

Contains Tomcat error messages directed to stderr.

This file is reset whenever Tomcat is restarted.

\Program Files (x86)\Novell\Tomcat\ logs\stdout.log

Logging to this file only occurs if you have selected the Echo to Console option from the Identity Servers > Servers > Edit > Logging page.

When component logging has been set to info for Applications, it contains entries tracing user authentication and role assignments.

This file is reset whenever Tomcat is restarted.

\Program Files (x86)\Novell\devman\ jcc\logs\jcc-0.log.0

Contains the log entries for the server communications module related to interaction of the Identity Server with the Administration Console, such as imports, certificates, health checks, and configuration.

4.2.5 Linux Access Gateway Logs

Filename

Description

/var/opt/novell/nam/logs/mag/tomcat/catalina.out

Logging to this file only occurs if you have selected the Echo to Console option from the Identity Servers > Servers > Edit > Logging page.

Check this file for entries tracing the evaluation of authorization, identity injection, and form fill policies.

/var/log/novell/reverse/<proxy_service-name>

If logging is enabled on one or more reverse proxies, this directory contains the log files. To enable this type of logging, see Configuring Logging for a Proxy Service in the NetIQ Access Manager 3.2 SP3 Access Gateway Guide.

A directory is listed for each reverse proxy on which you have enabled logging.

/var/opt/novell/nam/logs/jcc/jcc-0.log.0

Contains the log entries for the server communications module related to interaction of the Access Gateway with the Administration Console, such as imports, certificates, health checks, and configuration.

/var/opt/novell/nam/logs/mag/apache2/error_log

Contains the diagnostic information and records of any errors that it encounters in processing requests.To enable this type of logging, see Managing Access Gateway Logs in the NetIQ Access Manager 3.2 SP3 Access Gateway Guide.

This directory also contains the Apache generated log files such as the error_log file.

/var/opt/novell/nam/logs/mag/amlogging/ags_error.log

Contains the messages generated for configuration, device imports, health, and statistics. It also contains entries for the policy evaluation processes done by the Gateway Service Manager module.

/var/opt/novell/nam/logs/mag/amlogging/verbose_log

Contains the verbose log entries.

4.2.6 Windows Access Gateway Service Logs

Filename

Description

\Program Files\Novell\amlogging\logs\ ags_error.log

Contains the messages generated for configuration, device imports, health, and statistics. It also contains entries for the policy evaluation processes done by the Gateway Service Manager module.

\Program Files\Novell\amlogging\logs\

If you have enabled log profiles, this directory contains these log files. To enable this type of logging, see Managing Access Gateway Logs in the NetIQ Access Manager 3.2 SP3 Access Gateway Guide.

\Program Files\Novell\Apache\logs\ <name>

If logging is enabled on one or more reverse proxies, this directory contains the log files. To enable this type of logging, see Configuring Logging for a Proxy Service in the NetIQ Access Manager 3.2 SP3 Access Gateway Guide.

This directory also contains the Apache generated log files such as the error_log file.

\Program Files\Novell\Tomcat\logs\ stdout.log

Contains the log messages generated by the Embedded Service Provider. Logging to this file only occurs if you have selected the Echo to Console option from the Identity Servers > Servers > Edit > Logging page.

Check this file for entries tracing the evaluation of authorization, identity injection, and form fill policies.

This file is reset whenever Tomcat is restarted.

4.2.7 SSL VPN Server Logs

Filename

Description

/var/opt/novell/nam/logs/sslvpn/tomcat/catalina.out

Logging to this file occurs only if you have selected the Echo to Console option from the Identity Servers > Servers > Edit > Logging page.

/var/opt/novell/nam/logs/jcc/jcc-0.log.0

Contains the log entries for the server communications module related to interaction of the SSL VPN with the Administration Console, such as imports, certificates, and configuration.

/var/log/messages

Contains the log entries for the Connection Manager and SOCKS servers.

/var/log/novell-openvpn.log

Contains log entries for the OpenVPN server or the Enterprise mode server.

/var/log/stunnel.log

Contains log entries for Stunnel or the Kiosk mode server.