8.5 Useful Troubleshooting Tools for the Access Gateway Service

Table 8-1 describes some of the tools available in the Administration Console for solving potential problems:

Table 8-1 Useful Tools

Tool

Description

Re-push Current Configuration

If you have an Access Gateway that does not seem to be using the current configuration, you can use the Administration Console to push the current configuration to the Access Gateway. Click Auditing > Troubleshooting. In the Current Access Gateway Configuration section, select an Access Gateway, then click Re-push Current Configuration.

Health icon

In the Administration Console, click the Health icon to view details about the health of the Access Gateway. For more information, see Section 4.10.2, Monitoring the Health of an Access Gateway.

There are tools available for specific platforms also.

8.5.1 Tools for the Windows Access Gateway Service

The Windows operating system has the following tools that can help you determine the cause of a problem.

Tool

Description

Task Manager

Use this utility to check resources available on the system.

Control Panel > Administrative Services > Services

Use this utility to stop and start services.

netstat -a

Use this command to view statistics about the listeners on the Access Gateway.

8.5.2 Tools for the Linux Access Gateway Service

The Linux operating system has the following tools that can help you determine the cause of a problem.

Tool

Description

curl

Use this command to view identity provider metadata from the Access Gateway. See Testing Whether the Provider Can Access the Metadata in the NetIQ Access Manager 3.2 SP3 Identity Server Guide.

netstat -a

Use this command to view statistics about the listeners on the Access Gateway.

tail -f

Use this command to view real time activity in key log files. For information about useful files to tail, see Section 8.1.2, The Access Gateway Service Log Files.

top

Use this command to check resources available on the system.

tcpdump

Use this command to capture data on standard and loopback interfaces and to view SSL data with imported keys.