To see the requests you have made:

1. Click Request Status in the group of actions on the Work Dashboard.

   The list of requests is displayed. If you are not in managed mode, the requests shown are those for which you are the recipient or the requester. If you are in managed mode, the requests shown are those for which the selected user, group, or container is the recipient or the requester.

   

   The list includes active requests, as well as requests that have already been approved or denied. The administrator can control how long workflow results are retained for. By default, the Workflow system retains workflow results for 120 days.

   NOTE:If you assign a resource to a user that has multiple values from an entitlement, on the Request Status tab only one entry will be listed. The first value selected will be the one displayed. On the Assignments tab, multiple entries will be listed, and the user will be appear as many times as there were values selected.

   To see the type of the request, you need to include the Type column in the list of columns for the display. When the Type column is included, the User Application shows an icon indicating whether the request was a process (provisioning) request, role request, or resource request.

   The columns in the Request Status list are described below:

   • The Item Requested column provides the name of the role, resource, or process specified for the request.

   • The Requester column identifies the user who made the request.

   • The Recipient column identifies the user, group, or container that will receive the item requested, if the request is approved. In the case of role relationships, the Recipient column shows the name of the role related to the role named in the Item Requested column.

   • The Status column shows a detailed status for the request as well as an icon that indicates the status summary. The status summary shows the general status of the request and can be selected from the Filter menu to narrow the results when searching for requests with a particular status:

     Status summary icon	Detailed Status	Description
     	New Request	Indicates that this is a new request that is currently being processed. A request with this status can be retracted.
     	SoD Approval Start - Pending	Indicates that the Role Service driver is attempting to restart a separation of duties approval process for the request following an SoD Approval Start - Suspended condition. A request with this status can be retracted.
     	SoD Approval Start - Suspended	Indicates that the Role Service driver is unable to start a separation of duties approval process and the process has been suspended temporarily. When the Role Service driver tries to start a workflow and cannot (for example, when the User Application is down or unreachable), the request transitions to a pending retry state to wait for up to a minute before transitioning to a retry state (SoD Approval Start - Pending state) that triggers the driver to try and start the workflow again. These states prevent requests that don't depend on workflows from being backed up behind requests that are blocked by a workflow that can't be started. If a request shows this status for an extended period of time, make sure the User Application is running. If it is running, check the connection parameters given to the Role Service driver to be sure they are correct. A request with this status can be retracted.
     	Approval Start - Pending	Indicates that the Role Service driver is attempting to restart an approval process for the request following an Approval Start - Suspended condition. A request with this status can be retracted.
     	Approval Start - Suspended	Indicates that an approval process has been initiated for the request, but the process has been suspended temporarily. When the Role Service driver tries to start a workflow and cannot (for example, when the User Application is down or unreachable), the request transitions to a pending retry state to wait for up to a minute before transitioning to a retry state (Approval Start - Pending state) that triggers the driver to try and start the workflow again. These states prevent requests that don't depend on workflows from being backed up behind requests that are blocked by a workflow that can't be started. If a request shows this status for an extended period of time, make sure the User Application is running. If it is running, check the connection parameters given to the Role Service driver to be sure they are correct. A request with this status can be retracted.
     	SoD Exception - Approval Pending	Indicates that a separation of duties approval process has been started and is waiting for one or more approvals. A request with this status can be retracted.
     	Approval Pending	Indicates that an approval process has been started for the request and is waiting for one or more approvals. A request with this status can be retracted.
     	SoD Exception - Approved	Indicates that a separation of duties exception has been approved for this request. A request with this status can be retracted.
     	Approved	Indicates that the request has been approved. A request with this status can be retracted.
     	Provisioning	Indicates that the request has been approved (if approvals were required), and the activation time for the assignment has been reached. The Role Service driver is in the process of granting the assignment. You are not permitted to retract a request with this status.
     	Pending Activation	Indicates that the request has been approved, but the activation time for the assignment has not yet been reached. The Pending Activation does not have a roll-up category, or summary status icon. This means that you cannot filter the list of requests by the Pending Activation status. A request with this status can be retracted.
     	SoD Exception - Denied	Indicates that a separation of duties exception has been denied for this request. You are not permitted to retract a request with this status.
     	Denied	Indicates that the request has been denied. You are not permitted to retract a request with this status.
     	Provisioned	Indicates the request has been approved (if approvals were required), and the assignment has been granted. You are not permitted to retract a request with this status.
     	Cleanup	Indicates that the request has been processed and the Role Service driver is in the process removing the internal objects created for the request. You are not permitted to retract a request with this status.
     	Canceling	Indicates that the Role Service driver is canceling the request because of a user action. You are not permitted to retract a request with this status.
     	Canceled	Indicates that the request has been canceled by a user action. You are not permitted to retract a request with this status.
     	Provisioning Error	Indicates that an error occurred during the course of provisioning (granting) or deprovisioning (revoking) the assignment. The precise error message for a provisioning error is written to the trace or audit log, if either is active. If a provisioning error occurs, check your trace or audit log to see if the error message indicates a serious problem that must be fixed. You are not permitted to retract a request with this status.

     NOTE:If the system clock on the server where the Role Service driver resides is not synchronized with the system clock on the server where the User Application is running, the request status might appear to be different on the Request Status and Role Assignments lists. For example, if you request a role assignment that does not require approval, you might see the status as Provisioned in the Request Status section, but the status on the Role Assignments section shows Pending Activation. If you wait for a minute or so, you might then see the status on the Role Assignments section change to Provisioned. To ensure that the status is shown correctly throughout the User Application, check your system clocks to be sure they are synchronized appropriately.

   • The Request Date column shows the date when the request was made.

To see the summary information for a request:

1. Hover over the request name in the Item Requested column.

   

To define a filter for the request list:

1. Click the Define Filter button.

   

   The Filter dialog displays, showing several fields you can use to specify how you want to filter the data:

   

2. To narrow the search to requests that have a request name that matches a particular string, type the first characters of the string in the Item Requested field.

3. To narrow the search to requests of a particular type, select the type in the Type dropdown.

4. To narrow the search to requests that have a particular status, select the status in the Status dropdown.

   The status categories available for selection vary depending on which type you’ve selected in the Type dropdown.

5. To narrow the search to requests that have a particular confirmation number, type the ID in the Confirmation Number field.

   The confirmation number is an internal identifier that correlates a set of role assignments that were requested at the same time. Here are some situations in which a set of role assignments will share a confirmation number:

   • A single request assigns multiple roles to a single user.

   • A single request assigns a single role to multiple users. This might occur when a requester assigns a role to a group or container.

   When a set of role assignments share a confirmation number, a user can retract each assignment individually. In addition, each role assignment can be approved or denied separately.

6. Click Filter to perform a new query for requests, using the selection criteria you’ve specified in the Filter dialog.

   When you define a filter for the request list, your filter definition is saved in the Identity Vault along with your other user preferences.

   NOTE:The preferences saved always apply to the user currently logged on to the User Application, regardless of whether a different user has been selected in the Manage control.

To see what filter points have been defined previously:

1. Look at the boxes to the left of the Define Filter icon.

   When no filters are defined, the Define Filter icon shows two empty rings, as shown below:

   

   When one or more filter points have been defined, each filter point appears in a separate box, as shown below:

   

To remove a filter point previously specified in the Filter dialog:

1. Click the Clear this filter icon (which looks like an X) next to the filter point you want to remove:

   

To remove all previously defined filters and update the search results to include all requests.

1. Click the Define Filters button to open the Filter dialog.

2. Click the Reset button.

   The Filter dialog closes and the request list is updated to include all requests.

The Request Status section of the Work Dashboard page allows you to select and deselect columns, and also reorder columns within the request list display. Any customizations you make to the display are saved for future use.

To customize the display of columns in the request status list:

1. Click the Customize button in the Request Status section of the Work Dashboard page.

   

   The User Application displays the list of columns currently selected for the display, and a list of additional columns that are available for selection.

   

2. To include an additional column in the display, select the column in the Available Columns list box, and drag it to the Selected Columns list box.

   To select multiple columns in the list, hold down the Ctrl key and select the columns. To select a range of columns that appear together in the list, hold down the Shift key and select the columns.

   You can reorder the columns in the display by moving them up or down in the Selected Columns list box.

3. To remove a column from the display, select the column in the Selected Columns list box, and drag it to the Available Columns list box.

   The Item Requested and Request Date columns are mandatory columns and cannot be removed from the request list display.

4. To save your changes, click OK.

To specify the number of items you want displayed on each page:

1. Select a number in the Rows dropdown list.

The Work Dashboard page allows you to specify how you want to display the details for a request you click on in the Request Status section of the page. You can display the task details within the list or in a separate modal dialog. This behavior is controlled by a setting within the Customize Request Status Display dialog.

When you modify this setting, your preference is saved in the Identity Vault along with your other user preferences.

To control the display of task details:

1. Click the Customize button in the Request Status section of the Work Dashboard page.

   

   The User Application displays the Customize Request Status Display dialog, which allows you to customize the request list display. The set of controls shown may vary depending on which settings the administrator has designated as available for user override.

   

2. To display the details within the task list display, select In line with list in the Open Request Status details dropdown. To display the details in a separate modal dialog, select In message window.

3. To save your changes, click Save Changes.

To sort the request list:

1. Click the header for the column you want to sort on.

   The pyramid-shaped sort indicator shows you which column is the new primary sort column. When the sort is ascending, the sort indicator is shown in its normal, upright position. When the sort is descending, the sort indicator is upside down.

   You can sort the list on multiple columns by clicking the header for each sort column. The default sort is descending order by Request Date, which causes the most recent requests to display first. If you sort the list on any column other than the Request Date column, the Request Date column is used as the secondary sort column.

To refresh the request list:

1. Click the Refresh button.

   The request list is updated to reflect the current state of the request list for the current user. The Refresh button does not remove any filters you have applied to the request list. When you refresh the request list, any filters you have defined are used to update the list, and the filters remain in effect until you reset them.

1. To display the comment text for a request, click the Comments icon in the request list.

   

To view the details for a request:

1. Click the request name in the Item Requested column.

   The User Application displays the details for the request.

   

To retract a request:

1. Click Retract on the Request Detail window.

   

   The Retract button is enabled only when the process associated with the request is still running.