4.3 Viewing Requests

To view the status of a request in progress and completed requests, in the Dashboard select:

Access > Request History

A team manager or supervisor can see the request history of other team members in the Others tab.

You can also raise a Helpdesk ticket for your pending requests.

For more information, click on the Dashboard.

4.3.1 Tracking a Request

For each request, you can view not only your actions but also the workflow involved in approving or denying your request. Each step in the process has a timestamp.

NOTE:If you request for applications or technical roles from the IG Applications or IG Technical Roles tabs, such requests cannot be tracked through the Request History page. To track the IG requests, you can add the IG history URL from the Applications page of the Dashboard.

To track a pending request, select the request, then change the upper-right menu to User and System. The Dashboard shows the current state of the request in the approval process.

Figure 4-1 Tracking a Request

4.3.2 Canceling a Request

You can cancel a pending request from Request History. Select the request in the list, then select Cancel this request on the subsequent window.

4.3.3 Raising a Helpdesk Ticket

You can contact the Helpdesk if you are seeking help for any unattended requests for a long time.

You can raise a Helpdesk ticket in the following places:

  • Access > Request, click Helpdesk Ticket.

  • Applications, click Helpdesk Ticket.

  • Access > Request History, click on the request that you want to raise a helpdesk ticket.

    For more information, click on the Dashboard.

Helpdesk members receive a notification about the helpdesk ticket. You will get the notification on your ticket, once the ticket is resolved or closed.