3.1 Agency Sponsor

The agency sponsor can perform the following tasks:

3.1.1 Card Destruction

This task allows the agency sponsor to create an audit trail when a card is destroyed.

  1. Log in to IAS Workflow as an agency sponsor.

  2. Click Requests & Approvals > Request Resources.

  3. Click Continue.

  4. Click Card Destruction.

  5. In the Search type field, select a value from the drop-down menu.

    You can search for the user by either typing the user’s last name and date of birth or by typing the user’s Social Security number and date of birth.

  6. Click Search.

  7. Select the user.

    The user and card information are automatically filled in.

  8. Select the Warning and Usage Statement, then click Sign Approval.

  9. Ensure that all required fields are filled in, then click Submit.

3.1.2 Create a New User

The Identity Assurance Solution has two ways to create users:

Human Resources Adds the User to the Identity Vault at the Time the User Is Hired

In the first instance, Human Resources creates the User object in the Users container with the following attributes populated:

  • fipsDateOfBirth (use YYYYMMDD format)

  • fipsFirstName

  • fipsFirstNameAndMiddleInitial

  • fipsMiddleName

  • fipsLastName

  • fipsFullName

  • fipsSSNumber (Use xxx-xx-xxxx format)

  • fipsSSNLastFour (last four digits of the SSN)

Human Resource then creates a Card object in the Agency container with the following attributes populated:

  • fipsCardAgencyDN (points to the fipsAgency object in the Agency container)

  • fipsCardOwnerDN (points to the corresponding user object in the Users container)

  • fipsFASCNAgencyCode (four digit agency code for the agency in this container. This can be read from the Agency object.)

After creating the Card object, set the following attribute on the User object you created:

  • fipsAgencyCardDNs (Adds a value that points to the card object you created)

The Sponsor Uses IAS Workflow to Add a User to the Identity Vault

In the second instance, the sponsor uses a workflow to add a user:

  1. Log in to IAS Workflow as an agency sponsor.

  2. Click Requests & Approvals > Request Resources.

  3. Click Continue.

  4. Click Create a New User.

  5. Fill in the required fields, then click Submit.

3.1.3 Delete a User

When an agency sponsor deletes a user, the user is removed from the Identity Vault.

  1. Log in to IAS Workflow as an agency sponsor.

  2. Click Requests & Approvals > Request Resources.

  3. Click Continue.

  4. Click Delete a User.

  5. In the Search type field, select a value from the drop-down menu.

    You can search for the user by either typing the user’s last name and date of birth or by typing the user’s Social Security number and date of birth.

  6. Click Search.

  7. Select the user.

    The user information is automatically filled in.

  8. Click Submit.

3.1.4 Display Applicant Information

This task allows the agency sponsor to view the applicant’s user and card information.

  1. Log in to IAS Workflow as an agency sponsor.

  2. Click Requests & Approvals > Request Resources.

  3. Click Continue.

  4. Click Display Applicant Information.

  5. In the Search type field, select a value from the drop-down menu.

    You can search for the user by either typing the user’s last name and date of birth or by typing the user’s Social Security number and date of birth.

  6. Click Search.

  7. Select the user.

    The user and card information are automatically filled in.

  8. Click OK.

3.1.5 Request Card Reissuance

This task allows the agency sponsor to force a re-enrollment and have a new PIV card reprinted, if something happens to the original card.

  1. Log in to IAS Workflow as an agency sponsor.

  2. Click Requests & Approvals > Request Resources.

  3. Click Continue.

  4. Click Request Card Reissuance.

  5. In the Search type field, select a value from the drop-down menu.

    You can search for the user by either typing the user’s last name and date of birth or by typing the user’s Social Security number and date of birth.

  6. Click Search.

  7. Select the user.

    The user and card information are automatically filled in.

  8. Select a reason why the card is being reissued. The options are:

    • Biometrics no longer valid

    • Damaged

    • Lost

    • Stolen

  9. Select the Warning and Usage Statement, then click Sign Approval.

  10. Ensure that all required fields are filled in, then click Submit.

3.1.6 Request Card Reprint

This task allows the agency sponsor to request a reprint of a PIV card without requiring a re-enrollment. A sponsor might use this task if an applicant’s name has changed or if a bad card was identified during the application process.

  1. Log in to IAS Workflow as an agency sponsor.

  2. Click Requests & Approvals > Request Resources.

  3. Click Continue.

  4. Select Request Card Reprint.

  5. In the Search type field, select a value from the drop-down menu.

    You can search for the user by either typing the user’s last name and date of birth or by typing the user’s Social Security number and date of birth.

  6. Click Search.

  7. Select the user.

    The user and card information are automatically filled in.

  8. Select the Warning and Usage Statement, then click Sign Approval.

  9. Ensure that all required fields are filled in, then click Reprint.

3.1.7 Sponsor New Applicant

This workflow allows an agency sponsor to request a PIV card for the following types of applicants:

  • New Applicant: When a new applicant is entered in the system for the first time, the agency sponsor fills in any required data fields that don’t have a value.

  • Unaffiliated Applicant: An unaffiliated applicant is a person who has been sponsored before, but whose sponsorship has been terminated or expired. This person is not currently sponsored by an agency. When an agency wants to sponsor an unaffiliated applicant, it can use the Social Security number or last name and date of birth to look up the applicant. All the applicant information pre-populate in the sponsorship screen and links the applicant to the sponsor’s agency.

To start the Sponsor New Applicant workflow:

  1. Log in to IAS Workflow as an agency sponsor.

  2. Click Requests & Approvals > Request Resources.

  3. Click Continue.

  4. Click Sponsor New Applicant.

  5. For an existing applicant, select a value from the Search by drop-down menu, then click Search.

    You can search for the user by either typing the user’s last name and date of birth or by typing the user’s Social Security number and date of birth.

    For a new applicant, fill in the information for each required field.

  6. Select the Warning and Usage Statement, then click Sign Approval.

  7. Ensure that all required fields are filled in, then click Submit.

3.1.8 Update Applicant Employment Status

An agency sponsor can update the employment status of an applicant to one of the following:

  • Active: This status indicates that the applicant is an active employee in the system. An Active status is required to issue a card and credentials. By changing an applicant’s status to Active, you can reactivate a suspended card. Also, if an agent on one of the connected systems reactivates a card, the IAS system updates the card status to Reactivated, but the event is not propagated to any other systems until the sponsor sets the user's employee status to Active.

  • Suspended: This status indicates that the employee is temporarily placed on inactive duty. While the employee is in the suspended state, the PIV Card credentials are automatically suspended as well.

  • Terminated: This status indicates that the employee is terminated and no longer requires the PIV Card credentials. A terminated employment status automatically revokes the PIV Card credentials.

The employment status only impacts the card to which the sponsorship is linked.

To start the Update Applicant Employment Status workflow:

  1. Log in to IAS Workflow as an agency sponsor.

  2. Click Requests & Approvals > Request Resources.

  3. Click Continue.

  4. Click Update Applicant Employment Status.

  5. In the Search type field, select a value from the drop-down menu.

    You can search for the user by either typing the user’s last name and date of birth or by typing the user’s Social Security number and date of birth.

  6. Click Search.

  7. Select the user.

    The user information is automatically filled in.

  8. In the Change Employee Status field, select a new status.

  9. Select the Warning and Usage Statement, then click Sign Approval.

  10. Ensure that all required fields are filled in, then click Submit.