15.7 Managing Deployed Business Services

You can cycle (start, suspend, stop) a deployed business service’s workloads, open a remote console to a workload, and give other users access to the business service.

15.7.1 Starting, Suspending, or Shutting Down a Workload

Roles that Can Perform This Task: Cloud Administrator, Organization Manager, Business Service Owner

  1. On the main navigation bar, click Business Services, then click Deployed.

  2. Select the business service with the workload you want to cycle, then click Manage.

  3. In the Workloads list, select the workload.

  4. Click one of the following controls:

    Start the workload.

    Suspend the workload. This action takes a snapshot of the workload’s disk and memory status, saving its current state.

    Shut down the workload.

  5. Click Close.

15.7.2 Opening a Workload Console

Roles that Can Perform This Task: Cloud Administrator, Organization Manager, Business Service Owner

Cloud Manager provides remote access to workloads via a VNC console.

  1. On the main navigation bar, click Business Services, then click Deployed.

  2. Select the business service with the workload you want to access, then click Manage.

    You can also access the workload from the Workloads tab.

  3. In the Workloads list, select the workload, then click Console.

    • The Console action opens a new browser window that provides VNC access to the selected workload's desktop. The action is enabled even when a workload is shut down, which lets you enter a VNC password before the virtual machine begins to boot. You can therefore interact with the boot sequence very early in the process, potentially loading resources from a PXE server or similar network service.

    • If the VNC session does not require a password, you can press Enter. If you enter a password incorrectly when the VNC session is established, you can enter the password again.

    • The action is not enabled for workloads that have not yet been configured for VNC access. This is common for imported workloads.

  4. Specify the console password to log in.

    After you log in, Cloud Manager opens a remote console session to the workload. Most functions of the remote console work the same as the local console. However, if you need to use special key sequences such as Ctrl+Alt+Del, you must select them from the Send Special Key Sequence menu located at the top of the console.

    NOTE:The VNC console is rendered using HTML 5. If you use Internet Explorer 9 as the browser to view the Cloud Manager Web Console, you need to make sure that either the Adobe (Shockwave) Flash add-on is enabled or that the Google Chrome Frame add-on is enabled. Both of these add-ons are available for free download.

    You can toggle the console display between full-screen mode and windowed mode by using the F11 key.

  5. When you have finished, close the browser window to end the session.

15.7.3 Adding Files to a Workload

Roles that Can Perform This Task: Cloud Administrator, Organization Manager, Business Service Owner

Cloud Manager provides file uploads to workloads via a VNC console.

  1. On the main navigation bar, click Business Services, then click Deployed > Workloads.

  2. Select the business service with the workload you want to access, then click Manage.

  3. In the Workloads list, select the workload, then click Console.

    • The Console action opens a new browser window that provides VNC access to the selected workload's desktop. The action is enabled even when a workload is shut down, which lets you enter a VNC password before the virtual machine begins to boot. You can therefore interact with the boot sequence very early in the process, potentially loading resources from a PXE server or similar network service.

    • If the VNC session does not require a password, you can press Enter. If you enter a password incorrectly when the VNC session is established, you can enter the password again.

    • The action is not enabled for workloads that have not yet been configured for VNC access. This is a common situation for imported workloads.

  4. Specify the console password to log in.

    • After you log in, Cloud Manager opens a remote console session to the workload.

    • You can toggle the console display between full-screen mode and windowed mode by using the F11 key.

  5. From your local file system, select (or multi-select) the files you want to copy, then drag the selection to the browser window with the remote console session.

    • The file or group of files mounts on the workload via the CD-ROM configured on the workload.

    • Use the file manager on the workload to further copy the file or files from the CD-ROM drive to the location where you want them.

    • “Eject” the CD using the icon at the top of the Remote Console window when you have finished managing the files.

  6. When you have finished with the upload, close the browser window to end the session.

IMPORTANT:A user with access to the vSphere environment could eject the mounted CD while you are performing a file upload in Cloud Manager. If this should happen, click Eject on the VNC console of the workload where you are uploading.

For more details about how the file upload feature works, its limitations, and how to troubleshoot a file upload failure, see The File Upload Feature in the NetIQ Cloud Manager 2.3 Component Reference

File Upload Icons

The table below lists the icons that display on the workload console during the file upload procedure.

Icon

Description

Remote console communications are secure.

Remote console communications are not secure.

The CD ROM is ready and working. Click this icon to “eject” the CD when you no longer need the files.

The file upload is in process. Click this icon to stop the process.

Click this icon for more information about the workload console.

15.7.4 Delegating Ownership of a Business Service

Roles that Can Perform This Task: Cloud Administrator, Organization Manager, Business Service Owner

By default, the following users have ownership rights to a business service:

  • The creator of the business service

  • All Business Service Owners for the business group that the business service belongs to

  • All Business Service Owners for the organization

  • All Organization Managers

If necessary, you can delegate ownership to other users. When you do so, the user receives rights to view, manage, and change the business service.

  1. On the main navigation bar, click Business Services, then click Deployed.

  2. Select the business service to which you want to give another user access, then click Manage.

  3. Click the Users tab to display the Business Service Owner list.

  4. Click Add, select the users or user groups you want to give access to the business service, then click OK.

    You can Shift-click and Ctrl-click to select multiple users and user groups.

    If the Add action is not available, you do not have rights to give access to other users.