15.7 Managing Deployed Business Services

You can cycle (start, suspend, stop) a deployed business service’s workloads, open a remote console to a workload, and give other users access to the business service.

15.7.1 Starting, Suspending, or Shutting Down a Workload

Roles that Can Perform This Task: Cloud Administrator, Organization Manager, Business Service Owner

  1. On the main navigation bar, click Business Services, then click Deployed.

  2. Select the business service with the workload you want to cycle, then click Manage.

  3. In the Workloads list, select the workload.

  4. Click one of the following controls:

    Start the workload.

    Suspend the workload.

    Shut down the workload.

  5. Click Close.

15.7.2 Opening a Workload Console

Roles that Can Perform This Task: Cloud Administrator, Organization Manager, Business Service Owner

Cloud Manager provides remote access to workloads via a VNC console.

  1. On the main navigation bar, click Business Services, then click Deployed.

  2. Select the business service with the workload you want to access, then click Manage.

  3. In the Workloads list, select the workload, then click Console.

    • The Console action opens a new browser window that provides VNC access to the selected workload's desktop. The Console action is enabled even when a workload is shut down, which gives users the opportunity to enter a password before restarting the virtual machine.

    • If the VNC session does not require a password, the user can press Enter. If the user enters a password incorrectly when the VNC session is established, he or she can enter the password again.

    • The Console action is not enabled for imported workloads that have not yet been configured for VNC access.

  4. Specify the console password to log in.

    After you log in, Cloud Manager opens a remote console session to the workload. Most functions of the remote console work the same as the local console. However, if you need to use special key sequences such as Ctrl+Alt+Del, you must select them from the Send Special Key Sequence menu located at the top of the console.

    NOTE:In this version of Cloud Manager, the VNC console is rendered using HTML 5. If you use Internet Explorer 9 as the browser to view the Cloud Manager Web Console, you need to make sure that either the Adobe (Shockwave) Flash add-on is enabled or that the Google Chrome Frame add-on is enabled. Both of these add-ons are available for free download.

  5. When you have finished, close the browser window to end the session.

15.7.3 Delegating Ownership of a Business Service

Roles that Can Perform This Task: Cloud Administrator, Organization Manager, Business Service Owner

By default, the following users have ownership rights to a business service:

  • The creator of the business service

  • All Business Service Owners for the business group that the business service belongs to

  • All Business Service Owners for the organization

  • All Organization Managers

If necessary, you can delegate ownership to other users. When you do so, the user receives rights to view, manage, and change the business service.

  1. On the main navigation bar, click Business Services, then click Deployed.

  2. Select the business service to which you want to give another user access, then click Manage.

  3. Click the Users tab to display the Business Service Owner list.

  4. Click Add, select the users or user groups you want to give access to the business service, then click OK.

    You can Shift-click and Ctrl-click to select multiple users and user groups.

    If the Add action is not available, you do not have rights to give access to other users.