5.2 Creating Service Levels

  1. In the Cloud Manager console, click Service Levels, then click the Service Levels tab.

  2. Click Create to display the Select Zone dialog box.

  3. Select the zone that contains the host group you want to associate with the service level, then click OK.

  4. Provide the following details for the service level:

    Name: Specify a name for the service level. The name should be different than any other service level name. This name is used by business service requestors when associating the service level to their business service.

    Zone: Displays the service level’s zone. You cannot change this setting.

    Host Group: Select the host group to associate with the service level. The host group determines the hardware provided for the service level. You can only select from the host groups associated with the zone.

    Description: Provide any additional information for the service level.

  5. Add items to the service level:

    1. In the Service Level Items list, click Add to display the Add Service Level Items dialog box.

    2. Select the items to add.

      You can Shift-click and Ctrl-click to select multiple items.

    3. Click Add to add the selected items to the Service Level Items list.

  6. Click Save.

  7. Repeat Step 2 through Step 6 for each service level you want to create.