Service level objectives define measurable characteristics such as availability, throughput, frequency, response time, and quality. Each of these characteristics typically has multiple objectives that identify a different level of service.
For example, you might define three availability objectives (97%, 98%, and 99%) and associate them with different service levels (Silver, Gold, and Platinum). By associating different costs with the objectives, you can establish the desired cost structure for your service levels.
When you create an objective, it is added to the Service Level Objectives catalog. An objective must exist in the catalog before it can be added to a service level.
In the Cloud Manager console, click , then click the tab.
Click to display the Create Service Level Objective dialog box.
Provide the following information:
Name: Specify a name for the objective. The name should be different than any other service level objective name. This name not only appears to administrators but also to business service requestors when they configure business services with service levels that include the objective.
Cost: Specify the cost associated with the objective. If the objective does not have a cost, leave the field empty.
Type: If this objective represents workload availability and you are using Novell Business Service Manager to monitor availability compliance, select . Otherwise, select .
Value: If the objective type is , specify the target availability as a percentage (for example, 90). Novell Business Service Manager uses this target to measure the availability compliance. If the objective type is , specify an appropriate objective value.
Description: Provide optional information to further identify the service level objective.
Click .
Repeat Step 2 through Step 4 for each objective you want to create.