Use the information in the following sections to help you troubleshoot issues with the connector for Office 365:
By default, CloudAccess does not generate an installation log when you install the connector for Office 365. If you want a log of the installation, you must launch the installer from the command line using the appropriate command. For more information, see Section 5.3, Installing the Connector for Office 365.
The connector for Office 365 integrates with the Windows Event Log. The Windows Event Log displays the connector for Office 365 events as O365ConnectorEventLog. For more information about the Windows Event Log, see Windows Event Log.
If you configure Office 365 applications to launch with Safari on mobile devices, users are likely to encounter an issue when they try to log out of Office 365. When they tap the Sign out link at Office 365, they get the following Microsoft error: “Sorry, but we're having trouble signing you out.” If they go back to the MobileAccess app and tap the Office 365 appmark again, they get another Microsoft error: “Sorry, but we're having trouble signing you in.”
After this issue has occurred, the workaround for users to be able to use the Office 365 appmark again is to manually clear the cache and cookies in the Safari browser. However, if you want users to launch Office 365 in Safari, you can avoid this issue by having them set Safari’s cookie handling to “Never” block cookies. On iOS mobile devices this option is in the following location: Settings > Safari > Privacy and Security > Block Cookies.