The connector for ServiceNow provides federated single sign-on (SSO) access to ServiceNow with SAML 2.0 through CloudAccess. It does not support provisioning. The connector allows CloudAccess to authenticate a user against your identity sources and to share this authentication with ServiceNow in order to establish the user’s session.
You can download the connector for ServiceNow from NetIQ Downloads. You must import the connector to CloudAccess, configure it to work with your ServiceNow account, and then map policies to set entitlements to ServiceNow for your users. You must also configure ServiceNow to work with the connector.
Use the information in the following sections to configure a connector for ServiceNow: