CloudAccess provides troubleshooting tools to help you resolve problems.
To access these tools:
Log in as an administrator to the CloudAccess administration console:
https://appliance_dns_name/appliance/index.html
Under Appliances, click the node icon, then click Enter troubleshooting mode.
Click the node icon again, then click Troubleshooting tools.
Select one or more of the troubleshooting scenarios listed.
Duplicate the error or condition.
Click Download CloudAccess Log Files to download the logs.
After you obtain the logs, turn off troubleshooting mode by clicking the node icon again and then clicking Exit troubleshooting mode. Leaving the logs running affects the performance of your appliance.
All of the log files in Table 14-1 are included in the download, no matter what scenario you select. The scenario you select determines the amount of data displayed in the log files. Search the appropriate log file for errors while troubleshooting issues.
Table 14-1 Troubleshooting Log Files for Application Access Issues
|
Feature |
Logs |
|---|---|
|
Identity Source Provisioning |
bis_AD_<xxxxx>.log bis_AD_<xxxxx>_RL.log ConnectorLogs.txt bis_EDIR_h2q3p.log bis_EDIR_h2q3p_RL.log |
|
Provisioning to the SaaS Applications |
connectors_SFORCE_<xxxxx>_RL.log connectors_GOOGLEAPPS_<xxxxx>.log connectors_GOOGLEAPPS_<xxxxx>_RL.log connectors_O365_<xxxxx>.log connectors_O365_<xxxxx>_RL.log ConnectorLogs.txt |
|
Mapping |
RolesandResourceServiceDriver.log UserApplicationDriver.log |
|
Approvals |
jboss.log |
|
Reporting |
ManagedSystemGatewayDriver.log DataCollectionServiceDriver.log |
|
Mobile Devices |
mail.err mail.info |
|
Custom Connectors |
catalina.out |
|
End User Authentication |
catalina.out |