This patch update resolves specific previous issues. This document outlines why you should install this patch update.
Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure that our products meet all your needs. You can post feedback in the CloudAccess forum on NetIQ Communities, our online community that also includes product information, blogs, and links to helpful resources.
The following sections outline the key features and functions provided by this version, as well as issues resolved in this release.
This patch update for CloudAccess and MobileAccess includes various operating system security updates.
With this patch update, moving accounts when theoption is enabled no longer results in lost Google accounts. (Bug 979220)
This patch update requires an existing installation of one of the following versions of CloudAccess or MobileAccess:
2.3 Service Pack 1 (2.3.1-7)
2.3.1 Patch 3 (2.3.1-15)
For detailed information on hardware requirements and supported operating systems and browsers, see NetIQ CloudAccess and MobileAccess Installation and Configuration Guide.
You can update a CloudAccess or MobileAccess appliance with this patch update only through the update channel. For more information about updating the appliance, see NetIQ CloudAccess and MobileAccess Installation and Configuration Guide.
Perform the following steps to verify that the update was successful.
To check the installed version of the appliance:
Access the administration console at https://dns_of_appliance/appliance/index.html, then log in with the appliance administrator credentials.
Click the appliance, then click 2.3.1-16.. Verify that the version listed in the window is
NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. The following issues are currently being researched. If you need further assistance with any issue, please contact Technical Support.
Issue: The connector for NetIQ Access Manager that is available in CloudAccess 2.3 and 2.2 works only with Access Manager 184.108.40.206-201. (Bug 981987)
Workaround: The functionality provided with the connector is now included in Access Manager 4.2 or later. We recommend using the newer version of Access Manager to get this functionality. If you want to use the existing connector for Access Manager in CloudAccess 2.3 or 2.2, you must have Access Manager 220.127.116.11-201 installed.
Issue: Advanced authentication methods fail when enabled on CloudAccess applications if you have theoption enabled in the NetIQ Advanced Authentication Framework. (Bug 989205)
Workaround: Disable the https://www.netiq.com/support/kb/doc.php?id=7017859.option on the NetIQ Advanced Authentication Framework server. For more information, see the following Knowledge Base article:
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