15.2 Managing Business Service Requests

After you request a business service, a business service request is added to your Requests list. You can complete any of the following tasks to manage the request.

Cloud Manager logs the identity of the user who initiates the action for a Change Request. The requester's name is reported in the Events dialog as well as in the email notification for the request (if notification is enabled).

15.2.1 Submitting a Request

Roles that Can Perform This Task: Cloud Administrator, Organization Manager, Business Service Owner

The following steps assume that you have a saved business service request that you want to submit. If you have not yet created the request, see Requesting Business Services.

  1. On the main navigation bar, click Business Services, then click Requests.

  2. Select the request, then click Submit.

15.2.2 Editing a Request

Roles that Can Perform This Task: Cloud Administrator, Organization Manager, Business Service Owner

You can edit only unsubmitted requests. If you want to change a submitted request, you must withdraw it, change it, and then resubmit it. For information about withdrawing a request, see Withdrawing a Request.

  1. On the main navigation bar, click Business Services, then click the Requests tab.

  2. Select the request, then click Edit.

    or

    Double-click the request.

  3. Modify the request as desired.

    For a description of the settings, click the button.

  4. Click Save to save your changes without submitting the request.

    or

    Click Submit to save your changes and submit the request.

15.2.3 Withdrawing a Request

Roles that Can Perform This Task: Cloud Administrator, Organization Manager, Business Service Owner

Withdrawing a request stops the provisioning process. You can withdraw a submitted request until it reaches a certain phase in the Building process. At that point, the Withdraw action is no longer available.

After you withdraw a request, you can make changes to it and resubmit it, or you can delete it.

  1. On the main navigation bar, click Business Services, then click the Requests tab.

  2. Select the request, then click Withdraw.

15.2.4 Deleting a Request

Roles that Can Perform This Task: Cloud Administrator, Organization Manager, Business Service Owner

You can delete non-submitted requests. To delete a submitted request, you must first withdraw it so that it becomes a non-submitted request. For information about withdrawing a request, see Withdrawing a Request.

  1. On the main navigation bar, click Business Services, then click the Requests tab.

  2. Select the request, then click Delete.

  3. Click Yes to confirm the deletion.