The Emergency Access feature helps a user who has forgotten the directory password to access the system. If a user forgets the login password to the directory, the Emergency Access feature uses the challenge-response information from NetIQ SSPR (Self Service Password Reset) to validate, and grant access to the user even if the user is not connected to the network. If the answers to the challenge-response are correct, the user is allowed access to the workstation.
To use the Emergency Access feature, the user should be part of an ActiveDirectory domain.
When the user clicks the Forgotten Password link, the Credential Provider checks the SSPR server availability. If the SSPR server is reachable, a Restricted Browser is displayed. If the SSPR server is not reachable, a set of challenge-response questions are displayed. When all the questions are answered, the user can login to the workstation for a specific time. For more information, see Self Service Password Reset documentation.