6.3 Using the Emergency Access Feature

  1. Click Forgotten Password on the Windows logon page.

    The Credential Provider checks the availability of the SSPR server. If the SSPR server is reachable, a Restricted Browser window is launched. If the SSPR server is not reachable, the challenge-response dialog is displayed.

  2. If the challenge questions are answered, the user can log in using Emergency Access feature for a specified time.  

    After expiry of the specified duration, the user is logged out automatically.