8.4 Creating and Managing Alerts Routing Rules

You can configure alert routing rules to filter the alerts and choose to either store the alerts in the Change Guardian database or drop the filtered alerts.

8.4.1 Creating an Alert Routing Rule

Change Guardian evaluates the alert routing rules on a first-match basis in top-down order and applies the first matched alert routing rule to alerts that match the filter criteria. If no routing rule matches the alerts, Change Guardian applies the default rule against the alerts. The default routing rule stores all the alerts generated in Change Guardian.

To create an alert routing rule to filter the alerts:

  1. Log in to the Administration Console.

  2. Click Routing > Alert Routing Rules > Create.

  3. Specify the following information:

    • Name for the alert routing rule

    • Filter criteria

    • Action to take for alerts that match criteria, either store or drop

      WARNING:If you select Drop, the filtered alerts are lost permanently.

  4. Specify whether you want to enable the alert routing rule at this time.

  5. Save the alert routing rule.

8.4.2 Ordering Alert Routing Rules

When there is more than one alert routing rule, you can reorder the alert routing rules by dragging them to a new position or by using the Reorder option. Alert routing rules evaluate alerts in the specified order until a match is made, so you should order the alert routing rules accordingly. Place more narrowly defined alert routing rules and more important alert routing rules at the beginning of the list.

Change Guardian processes the first routing rule that matches the alert based on the criteria. For example, if an alert passes the criteria for two routing rules, only the first rule is applied. The default routing rule always appears at the end.