The Error Log Viewer helps you read and organize error information. To open the Error Log Viewer, click the View Error Log button.
The Error Log Viewer shows the record number of the entry, the date and time, the source of the error and a brief description of the error.
An error log for a Diagnosis is not saved to disk as a separate file. Instead, it is stored in the Vivinet Diagnostics Knowledge Engine.
The Error Log Viewer is available only if errors occurred during the current diagnostic test. Errors that occurred during a previous diagnostic test are erased when a Diagnosis is run for a second time.
For more information, see:
Click the View Error Log button to review the entries shown in the Error Log Viewer. These entries can help you determine why errors occurred during a Diagnosis.
Click a column heading to sort the entries by that column. By default, entries are sorted by record number.
|
Error Log Component |
Description |
|---|---|
|
Record column |
Shows the order in which errors were detected. Record numbers do not change when sorting or filtering is applied. |
|
Date/Time columns |
The date and time the error was detected. |
|
Detected By column |
The component that detected the error: either the Vivinet Diagnostics Console or the endpoints. |
|
Action Name column |
The Vivinet Diagnostics action that encountered the error. |
|
Description column |
Briefly describes the error. |
|
Details button |
Accesses detailed information about each error. The Log Details dialog box lets you scroll between error messages in the Error Log Viewer and also gives you access to Help for each message to help you avoid it in the future. |
|
Filter button |
Lets you determine which error messages are shown in the Error Log Viewer. For more information, see Section 6.3.3, Filtering Log Entries. |
|
Find button |
Helps you find a specific string in the Log Details. Highlights the record containing the string. Double-click the highlighted record to view the details. |
|
Refresh button |
Refreshes the Log Viewer dialog box with any errors detected since you opened the dialog box. |
To get more information about an entry in the Error Log Viewer, highlight the entry and click Details on the Log Viewer dialog box.
The Log Details dialog box for the selected entry shows detailed information about the selected entry.
|
Log Details Component |
Description |
|---|---|
|
Help for Message button |
Provides more information about the error, including the steps you can take to avoid it. |
|
Close button |
Closes the Log Details dialog box and returns to the Error Log Viewer. |
|
Next button |
Shows details about the next entry in the Error Log. |
|
Previous button |
Shows details about the previous entry in the Error Log. |
Click Filter in the Log Viewer dialog box to determine which entries in the error log are shown in the Error Log Viewer.
Select Filter Log to enable filtering, and then choose from the following filtering options:
|
Option |
Description |
|---|---|
|
Filter by Date/Time |
Filter out records based on certain date/time combinations. To build your filter, select either First Record or Records On in the From and To lists. To allow the Error Log Viewer to show the first entry generated during the Diagnosis, select First Record. Select Records On to enter a date and/or time in the fields provided. Filter selection is based on a 12-hour clock with “AM” and “PM” designations. |
|
Only Show Records With |
To allow the Error Log Viewer to show only entries containing a specific error message, select Message=CHR. Then enter the message number. You can also filter the error log entries by the name of the Action that detected the error. Select Action Name= and then select the Action name from the list. |
Record numbers remain unchanged after filters are applied to the Error Log Viewer. Their order indicates how the filter is being applied and which records have been filtered out.