AppManager for Microsoft Lync, formerly Office Communications Server, provides performance and availability management for the various servers that provide instant messaging, presence, conferencing, and other unified communications that your corporation uses.

This release improves usability and resolves previous issues. Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure our products meet all your needs. You can post feedback in the AppManager forum on Qmunity, our community Web site that also includes product notifications, blogs, and product user groups.

The documentation for this product is available on the NetIQ Web site in HTML and PDF formats on a page that does not require you to log in. If you have suggestions for documentation improvements, click comment on this topic at the bottom of any page in the HTML version of the documentation posted at the AppManager Modules page. To download this module, log into the AppManager Module Upgrades & Trials page.

What's New?

This release of AppManager for Microsoft Lync includes the following set of new Knowledge Scripts:

Lync_SyntheticTransaction: Monitors the health of the Lync deployment by executing the Lync synthetic transaction test against the Lync Front End pools. This Knowledge Script reports the test result and latency of the Lync synthetic transaction test, which helps in understanding the end-user experience.
Lync_ExtendedSyntheticTransaction: Monitors the health of the Lync deployment by executing the Lync extended synthetic transaction test against the Lync Front End pools. This Knowledge Script reports the test result and latency of the Lync extended synthetic transaction test, which helps in understanding the end-user experience.
Lync_SetupSupplemetalDB: Creates a Lync supplemental database, including the tables and stored procedures needed to store call quality detail metrics of audio, video, and application sharing calls.
Lync_CollectCallData: Polls Lync Quality of Experience (QoE) metrics databases for call quality metrics and saves the data to the Lync supplemental database.
Lync_CallQuality: Monitors Lync call quality information stored in the Lync supplemental database for call quality statistics of audio, video, and application sharing calls. The statistics include round trip, jitter, packet loss, and Mean Opinion Score (MOS).

This release of AppManager for Microsoft Lync also includes the following enhancement:

Updates to the Discovery_Lync Knowledge Script. With this release, the Discovery_Lync Knowledge Script includes an option to create a supplemental database, which is used by Lync_CollectCallData to collect call quality data.

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System Requirements

For the most recently updated list of supported application versions, see the AppManager Supported Products page. Unless noted otherwise, this module supports all updates, hotfixes, and service packs for the releases listed below.

AppManager for Microsoft Lync has the following system requirements:

AppManager version 7.0 or later installed on the AppManager repository (QDB) computer, on the Lync computers you want to monitor (AppManager agents), and on all console computers
Note Support for Windows Server 2008 on AppManager 7.x requires AppManager Windows Agent hotfix 71704 or later. For more information, see the AppManager Suite Hotfixes page.
One of the following Microsoft Windows operating systems installed on the agent computers:
- Windows Server 2012
- Windows Server 2008 R2
- Windows Server 2008 (64-bit only)
Microsoft Lync 2010 or 2013 on the agent computers
AppManager for Microsoft Windows module, version 7.6.170.0 or later, installed on the AppManager repository (QDB) computer, on the Lync computers you want to monitor (agents), and on all console computers.
One of the following versions of Microsoft SQL Server for Lync Supplemental Database:
- SQL Server 2012 or SQL Server 2012 Express
- SQL Server 2008 R2 (32-bit and 64-bit)
- SQL Server 2008 (32-bit and 64-bit) or SQL Server 2008 Express (32-bit and 64-bit)
- SQL Server 2005 (32-bit and 64-bit) Service Pack 4 or SQL Server 2005 Express (32-bit and 64-bit) Service Pack 4
Microsoft .NET Framework 3.5 installed on the Lync trusted application server

This release of AppManager for Microsoft Lync does not support an upgrade from the AppManager for Microsoft Office Communications Server module.

For more information about the system requirements, see the AppManager for Microsoft Lync Management Guide, included in the download package.

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Contents of the Download Package

AppManager for Microsoft Lync includes a managed object, qNQLync.dll, and Knowledge Scripts to discover and monitor Lync resources. The download package includes this ReleaseNotes, a management guide, Help for Knowledge Scripts, and several files that are used during installation:

AM70-Lync-8.2.88.0.msi, the module installer.
AM70-Lync-8.2.88.0.ini, a configuration file used with the AppManager setup program.
AM70-Lync-8.2.88.0.xml, a configuration file used for deploying the module with Control Center. This is the file you check into the Control Center Web Depot.
AM70-Lync-8.2.88.0-RepositoryFiles.exe, a compressed file that contains the QDB and console files. You do not need to run this file during installation.
ckLync.exe, the pre-installation check used with the AppManager setup program.

When you download the module, these files are copied by default to the local folder on the download computer. Consider copying these files to the \windows_installation\setup\Setup Files folder on the same distribution computer on which you saved your main AppManager software and documentation. By doing so, you maintain all AppManager software in one location that is easily accessible when you want to add more repositories, management servers, or agents.

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Installing This Module

Run the module installer to install the module components in the following locations:

On the Lync computers you want to monitor (agents) to install the agent components
On all console computers to install the Help and console extensions

Run the module installer only once on each of these computers.

You must also install the Knowledge Scripts. You can install these components into local or remote QDBs. When installing to each QDB, select the option to install Knowledge Scripts, and then specify the SQL Server name of the server hosting the QDB, as well as the case-sensitive QDB name.

Important This release provides SQL stored procedures. To ensure module functionality, run the module installer for each QDB attached to Control Center.

Install Knowledge Scripts only once per QDB. The module installer now installs Knowledge Scripts for each module directly into the QDB instead of to the \AppManager\qdb\kp folder as in previous releases.

This module discovers and monitors only Lync components. If you plan to retain Office Communications Server (OCS) components on any of your servers, run AppManager for Microsoft OCS on those components. In addition, the AppManager for Microsoft OCS module does not support Microsoft Lync, and you should not use it to discover and monitor Lync components.

For more information about installing this module, see the AppManager for Microsoft Lync Management Guide, included in the download package.

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Known Issues

NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. The following issue is currently being researched. If you need further assistance with any issue, please contact Technical Support.

Remote deployment fails on Microsoft Windows Server 2012 computers with versions of AppManager prior to 8.2. When you remotely deploy this module to a computer running Windows Server 2012 with any version of AppManager prior to 8.2, AppManager displays the following error: Unknown operating system detected for machine IPAddress. To work around this issue, install this module manually. (ENG319069)

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Previous Releases

This release of AppManager for Microsoft Lync includes enhancements added in previous releases.

Release 8.1.30.0, October 2013

This release of AppManager for Microsoft Lync provided the following enhancement:

Support for monitoring Microsoft Lync 2013. This module now supports monitoring Microsoft Lync 2013 and Lync 2010 servers at the same time.

Release 8.0.38.0, February 2013

This release of AppManager for Microsoft Lync provided the following enhancement:

Support for Microsoft Windows Server 2012. This release supports Windows Server 2012 installed on the agent computers.

This release also provided the following features and benefits:

Support for Microsoft Lync 2010
Monitors the health of all services running on Lync servers
Monitors the availability of Lync servers
Monitors the total CPU usage of a server using Lync
Monitors the VoIP call metrics contained in the Monitoring (CDR) database
Monitors the current call activity and call failure metrics of Edge Servers and Mediation Servers
Tracks server uptime since last reboot
Tracks the number and duration of all sessions occurring on Lync servers
Tracks the load placed on servers by ongoing conferences and sessions
Tracks any failed conferences or sessions

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Contact Information

Our goal is to provide documentation that meets your needs. If you have suggestions for improvements, please email Documentation-Feedback@netiq.com. We value your input and look forward to hearing from you.

For detailed contact information, see the Support Contact Information page.

For general corporate and product information, see the NetIQ Corporate Web site.

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Legal Notice

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