AppManager for Agentless Monitoring Readme

Date Published: February 2014

AppManager for Agentless Monitoring allows you to monitor remote Windows and UNIX computers without having to install the AppManager agent on these computers.

We hope you continue to help us ensure that our products meet all your needs. You can post feedback in the AppManager forum on NetIQ Communities, our online community that also includes product information, blogs, and links to helpful resources.

The documentation for this product is available on the NetIQ Web site in HTML and PDF formats on a page that does not require you to log in. If you have suggestions for documentation improvements, click comment on this topic at the bottom of any page in the HTML version of the documentation posted at the AppManager Modules Documentation page. To download this product, see the AppManager Module Upgrades & Trials Web site.

1.0 What’s New?

This initial release of AppManager for Agentless Monitoring allows you to monitor up to 700 remote computers. Use AppManager for Agentless Monitoring to monitor the following:

  • Availability of the remote computer for monitoring

  • CPU statistics, such as CPU usage and queue length

  • Logical disk statistics, such as the percentage of disk space used and the amount of free space available

  • Network utilization for network interface cards (NICs)

  • Physical memory usage

This release includes the following Knowledge Scripts:

  • Discovery_Agentless: Discovers resource information for the remote computers that you want to monitor.

  • CPUUtilization: Monitors overall CPU usage and queue length to determine the CPU load.

  • DiskSpace: Monitors logical disks for the percentage of disk space used and the amount of disk free space in megabytes.

  • MemoryUtilization: Monitors physical memory usage.

  • MonitoringInterval: Sets the monitoring interval at which the Agentless monitoring service should monitor the remote computers.

  • NetworkUtilization: Monitors network utilization for network interface cards (NICs).

  • RemoteComputerStatus: Checks remote computer availability for monitoring.

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2.0 System Requirements

For the most recently updated list of supported application versions, see the AppManager Supported Products page. Unless noted otherwise, this module supports all updates, hotfixes, and service packs for the releases listed below.

AppManager for Agentless Monitoring has the following system requirements:

  • AppManager version 8.2 or later installed on the AppManager repository (QDB) computers, on the agent computer that has the monitoring server (PlateSpin Recon Server) installed, and on all console computers

  • On the agent computer:

    • Disk space: 100 GB free

    • Memory: 16 GB recommended

    • Microsoft .NET Framework: 3.5 SP1

    • Monitoring client: PlateSpin Recon Client

    • Operating system: Windows Server 2008 R2

    • Processor: Xeon 2.8 GHz or 3.2 GHz dual core

  • On the management server:

    • Disk space: 100 GB free

    • Memory: 8 GB recommended

    • Processors: 8

  • On the AppManager repository computer:

    • Database server: SQL Server 2008 R2

    • Disk space: 100 GB free

    • Memory: 16 GB recommended

    • Processors: 8

  • One of the following Microsoft operating systems installed on the remote computers that you want to monitor:

    • Windows Server 2012 R2

    • Windows Server 2012

    • Windows 8.1 (32-bit and 64-bit)

    • Windows 8 (32-bit and 64-bit)

    • Windows Server 2008 R2

    • Windows Server 2008 (SP2, SP1) (32-bit and 64-bit)

    • Windows Server 2003 R2 (SP2 SS/ES, SP1 SS/ES)

    • Windows Server 2003 (SP2, SP1, SP0) (32-bit or 64-bit)

    • Windows XP (SP3, SP2, SP1, SP0) (32-bit or 64-bit)

  • One of the following UNIX operating systems installed on the remote computers that you want to monitor:

    • Oracle Linux 6.3, 6.2, 6.1, 6.0, 5.9, 5.8, 5.7, 5.6, 5.5, 5.4, 5.3 (32-bit or 64-bit)

    • Novell Open Enterprise Server (OES) 11 Linux (64-bit)

    • Novell Open Enterprise Server (OES) 2 SP3 Linux (32-bit or 64-bit)

    • Novell SUSE Linux Enterprise Server (SLES) 11 SP2, 11 SP1, 11, 10 SP3, 10 SP2, 10 SP1, 10.0, 9.x (32-bit or 64-bit)

    • Red Hat Enterprise Linux 3.0 6.3 ES, 6.2 ES, 6.1 ES, 6.0 ES, 5.9 ES, 5.8 ES, 5.7 ES, 5.5 ES, 5.4 ES, 5.3 ES, 5.2 ES, 5.1 AS/ES, 5.0 AS/ES, 4.0 AS/ES, 3.0 AS/ES (32-bit or 64-bit)

    • Novell SUSE Linux 8.0 (32-bit)

    • Red Hat Linux 9.2, 9.1, 9.0, 8.0, 7.3 (32-bit or 64-bit)

    • Red Hat Enterprise Linux 2.x AS/ES (32-bit)

    • Novell OpenSUSE 12.1, 11.4, 11.1, 11, 10.3, 10.2, 10.1 (32-bit or 64-bit)

    • Fedora Core 10, 9, 8, 7, 6, 5, 4, 3 (32-bit or 64-bit)

    • CentOS 2.0 (32-bit)

    • Ubuntu 12.04, 11.10, 8.10, 8.04, 7.1 (32-bit or 64-bit)

    • CentOS 6.2, 6.1, 5.2, 5.1, 4.6, 3.9 (32-bit or 64-bit)

    • Sun Solaris10 (SPARC/x86), 9, 8 (32-bit or 64-bit)

    • Sun Solaris 7 (SPARC) (32-bit)

    • IBM AIX 6.1, 5.3 TL7 or later, 5.2 (32-bit or 64-bit)

For more information on the system requirements, see the AppManager for Agentless Monitoring Management Guide, included in the download package.

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3.0 Contents of the Download Package

AppManager for Agentless Monitoring includes a managed object and Knowledge Scripts to discover and monitor agentless remote computer resources. The download package includes the PlateSpin Recon installer for installing the monitoring server and monitoring client, this Readme, a management guide, Help for Knowledge Scripts, and the following files that are used during AppManager for Agentless Monitoring installation:

  • AM70-Agentless-#Build_Version#.msi, the module installer.

  • AM70-Agentless-#Build_Version#.ini, a configuration file used with the AppManager setup program.

  • AM70-Agentless-#Build_Version#.xml, a configuration file used for deploying the module with Control Center. This is the file you check into the Control Center Web Depot.

  • AM70-Agentless-#Build_Version#-RepositoryFiles.exe, a compressed file that contains the QDB and console files. You do not need to run this file during installation.

  • ckAgentless.exe, the pre-installation check used with the AppManager setup program.

  • DefaultRule_Agentless.xml, a configuration file used for deploying the module with Control Center.

When you download the module, these files are copied by default to the local folder on the download computer. Consider copying these files to the \windows_installation\setup\Setup Files folder on the same distribution computer on which you saved your main AppManager software and documentation. By doing so, you maintain all AppManager software in one location that is easily accessible when you want to add more repositories, management servers, or agents.

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4.0 Pre-installation Considerations

Before installing this module on the agent computer, use the PlateSpin Recon installer that you downloaded from the download package to install the following on the agent computer:

  • Monitoring server (PlateSpin Recon Server)

  • Monitoring client (PlateSpin Recon Client)

For information about installing the monitoring server and client, see the Installing PlateSpin Recon section in the PlateSpin Recon Getting Started Guide.

IMPORTANT:This module supports only SQL Express 2008 R2 and SQL Server 2008 R2 databases for monitoring server installation.

You must activate the PlateSpin Recon license. For information about the PlateSpin Recon license, please contact your NetIQ Representative or Technical Support.

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5.0 Installing This Module

Run the module installer to install the module components in the following locations:

  • On the agent computers to install the agent components

  • On all console computers to install the Help and console extensions

Run the module installer only once on each of these computers. You must also install the Knowledge Scripts. You can install these components into local or remote QDBs.

When installing to the primary QDB, select the option to install Knowledge Scripts, and then specify the SQL Server name of the server hosting the QDB, as well as the case-sensitive QDB name.

Install Knowledge Scripts only once per QDB. The module installer now installs Knowledge Scripts for each module directly into the QDB.

For more information about installing this module, see the AppManager for Agentless Monitoring Management Guide, included in the download package.

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6.0 Known Issues

NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. The following issues are currently being researched. If you need further assistance with any issue, please contact Technical Support.

6.1 Agentless Monitoring Job Might Fail to Monitor a Large Number of Remote Computers

If you configure any Agentless Monitoring Knowledge Script to monitor a large number of remote computers, the monitoring job might fail. (ENG329676)

Workaround: Consider running multiple instances of the job on fewer number of remote computers.

6.2 Monitoring Data Might Not Get Collected After the Agent Computer Reboots

If the PlateSpin Recon Monitoring Service on the agent computer stops when the agent computer reboots, this service might not restart automatically. Consequently, the monitoring data is not collected.(DOC330897)

Workaround: To enable the collection of monitoring data, you must manually restart this service:

  1. From the Start menu, click Run.

  2. Type services.msc in the Open option and click OK.

  3. Right-click the PlateSpin Recon Monitoring Service and click Start.

6.3 Unable to Discover and Monitor Network Adapters on a Solaris x86 Computer

The network adapters on a Solaris x86 computer cannot be discovered and monitored. (ENG331830)

6.4 The Monitoring Server Continues to Monitor the Remote Computers Deleted from the AppManager Console

If you delete remote computers from the AppManager console, the monitoring server still continues to monitor these remote computers. (ENG333074)

Workaround: To stop monitoring these computers, do the following to delete them from the monitoring server also:

  1. Launch the monitoring client.

  2. In the Data Center Explorer, right-click the servers you want to delete.

  3. Click Delete.

6.5 Unable to Collect Network Utilization Data For Windows XP and Windows Server 2003 Computers

The network utilization data for Windows XP and Windows Server 2003 computers might not get collected. (ENG333073)

6.6 Unable to Discover Renamed Network Interface Cards on a Remote UNIX Computer

If you rename the Network Interface Card (NIC) on a remote UNIX computer, then the renamed NIC on this computer is not discovered. (ENG332990)

6.7 Unable to Monitor Logical Disks on Windows Server 2012 R2 and Windows 8.1 Computers

The logical disks on Windows Server 2012 R2 and Windows 8.1 computers are not monitored. (ENG332862)

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7.0 Third-Party Software

The AppManager for Agentless Monitoring product and all updates and modifications thereto (“Software”) is distributed with certain third-party software and open source software (as may be defined in the license agreement provided with the Software).

The following third-party and open source software are included with the Software and are licensed for distribution according to the terms described in this document and any use thereof must be in accordance with such terms, solely in conjunction with your internal use of the Software, and - unless explicitly contradicted below - consistent with the terms and conditions set forth in the applicable license agreement for the software. No further licenses are granted.

Apache License: Distributions of log4j, log4net, log4cxx

Apache License

Version 2.0, January 2004


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