Problem: Discovery fails with the following message:
The "NetIQ AppManager Client Resource Monitor" service (netiqmc.exe) user account is currently set as “xxxx”. It must run as “Local System” account in order to use this ResponseTime module.
Solution: Most ResponseTime Knowledge Script jobs cannot run unless the AppManager Windows agent (netiqmc) is set to run as Local System. In this case, the agent is running under another account.
AppManager ResponseTime for SQL Server runs out-of-process from the AppManager agent. The separate process for the managed object runs as the user ID specified in each Knowledge Script. The agent must have the authority to start a new process as any user ID specified in a Knowledge Script parameter. Therefore, the agent must run with Local System authority.
Update the agent so that it runs as Local System. For more information, see Section 2.4, Permissions for Running Knowledge Scripts.
Problem: The following errors are returned after running Discovery:
The SQL ResponseTime Managed Object returned SQL-RT is not supported.
or:
The SQL ResponseTime Managed Object is not installed or not registered. ActiveX component can't create object.
Solution: The ResponseTime for SQL module is not installed on the computer. Ensure the prerequisites are met, and install again.
Refer to Section 2.1, System Requirements to check the system prerequisites. Then, run the pre-installation check Knowledge Script on the computer. This script creates an HTML-formatted report that details which requirements were not met. See the Installation Guide for AppManager for more information.
Problem: Discovery failed, with the following message:
SQL-RT is not installed.
Solution: The AppManager ResponseTime for SQL Server module is not installed. Ensure the prerequisites were met, and try installing again.
Refer to Section 2.1, System Requirements to check the system prerequisites. Then, run the pre-installation check Knowledge Script on the computer. This script creates an HTML-formatted report that details which requirements were not met. See the Installation Guide for AppManager for more information.
Problem: Discovery failed, with the following message:
SQL-RT cannot work properly. Class not registered.
Solution: Some ResponseTime shared components are installed, but AppManager ResponseTime for SQL Server is not installed. Ensure the prerequisites were met, and try installing again.
Refer to Section 2.1, System Requirements to check the system prerequisites. Then, run the pre-installation check Knowledge Script on the computer. This script creates an HTML-formatted report that details which requirements were not met. See the Installation Guide for AppManager for more information.
Problem: Discovery failed with the following message:
SQL-RT cannot work properly. The parameter is incorrect.
Solution: The NetIQmc agent service is running as a specific user on the computer, and a different user is logged on to the computer. Change NetIQMC to run as Local System. For more information, see Section 2.4, Permissions for Running Knowledge Scripts.
Problem: Discovery failed with the following message:
This is a backlevel version of AppManager ResponseTime for SQL Server. Please install the latest version of the software.
Solution: Install the latest version of the AppManager ResponseTime for Microsoft SQL Server module and re-run Discovery.