3.3 Service Level Reports

The reporting capability of Analysis Center enables you to demonstrate the value of IT and how well IT is aligned with business objectives. To these ends, run service level management reports to reflect server availability and call quality.

The following table describes the service level reports available from Analysis Center for Nortel CS1000 data. For more information, see the Configuration Card details for each report.

Report Name	Description
Nortel CS Jitter Good-Acceptable-Poor	Creates a pie chart of good, acceptable, and poor values of jitter. This report uses the Nortel Terminal Average Jitter data stream generated by the SS_CallQuality Knowledge Script. Good jitter values are those less than 40 ms.; poor jitter values are those greater than 60 ms.
Nortel CS Latency Good-Acceptable-Poor	Creates a pie chart of good, acceptable, and poor values of latency. This report uses the Nortel Terminal Average Latency data stream generated by the SS_CallQuality Knowledge Script. Good latency values are those less than 150 ms.; poor latency values are those greater than 400 ms.
Nortel CS Listening MOS Good-Acceptable-Poor	Creates a pie chart of good, acceptable, and poor values of listening MOS. By default, this report uses the Nortel Terminal Average Listening MOS data stream generated by the SS_CallQuality Knowledge Script. Good listening MOS is greater than 4.03; poor listening MOS is less than 3.6. To change this report to show listening R-factor instead, use the Metric context to select Nortel Terminal Average Listening R-factor and change the Good and Poor standards defined in the Parameters section on the Properties tab. If you are using listening R-factor, you should set the good standard to scores greater than 80 and the poor standard to scores less than 70.
Nortel CS Lost Packets Good-Acceptable-Poor	Creates a pie chart of good, acceptable, and poor percentages of lost packets. This report uses the Nortel Terminal Average Lost Packets data stream generated by the SS_CallQuality Knowledge Script. The good standard is packet loss less than 0.50%; the poor standard is packet loss greater than 1.00%.
Nortel CS Server Availability	Creates an overview of the availability of all CS servers: Call Servers, Signaling Servers, Media Gateways, and VGMCs. This report uses the availability data collected by the HealthCheck Knowledge Script. You can use the Nortel Call Server Availability data stream to reflect availability data for Media Gateways. By default, this report shows the availability of all servers. Tip You can use this report to create an operational report that shows the availability of each server. This type of operational report is extremely valuable for isolating which servers are experiencing problems. Use the Group context to show the availability of individual servers or groups. Check the Show Instances box on the Group context to see the individual CS1000 server being managed from the proxy computers. The servers or groups are shown as rows in the report. Columns in the report display the available and unavailable percentages so that information can easily be graphed as a stacked column.
Nortel CS Service Levels Overview	Creates a dashboard report that provides an overview of underlying reports showing key service level metrics: server availability and good-acceptable-poor levels of listening MOS, jitter, latency, and lost packets. Click the title of any member report to see the full view of that report. When deploying this report, be sure to deploy each member report first.